Service Manager
7 days ago
**Overview**
**Responsibilities**
- Supervise and manage the service department staff, including mechanics and service advisors.
- Ensure efficient workflow in the repair shop while maintaining high-quality standards.
- Provide exceptional customer service by addressing customer inquiries and concerns promptly.
- Conduct regular training sessions for staff on automotive repair techniques and customer service best practices.
- Monitor inventory levels of parts and supplies, placing orders as necessary.
- Handle cash transactions accurately, ensuring proper cash handling procedures are followed.
- Develop strategies to increase sales through upselling additional services and products.
- Maintain accurate records of all repairs, services performed, and customer interactions.
- Collaborate with other departments to ensure seamless operations within the dealership.
**Requirements**:
- Proven experience as an Automotive Service Manager or in a similar role within a dealership setting.
- Strong mechanical knowledge with hands-on experience in automotive repair.
- Excellent customer service skills with the ability to build rapport with clients.
- Proficient in cash handling procedures and financial transactions.
- Ability to upsell services effectively while maintaining customer satisfaction.
- Strong leadership skills with experience managing a team of technicians.
- Knowledge of automotive industry trends and best practices is preferred.
- High school diploma or equivalent; relevant certifications are a plus.
- PBS Knowledge an asset
Join our team and take your career to the next level as an Automotive Service Manager
**Job Types**: Full-time, Permanent
Pay: $72,000.00-$120,000.00 per year
**Benefits**:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care
Work Location: In person
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