Booking Specialist I/ii

**Who We Are**

Synthesis Health is a pioneer of medical technology solutions that owns and operates distributed radiology, medical imaging, and laboratory clinics. In late 2021, Pureform Radiology joined Synthesis Health. Pureform Radiology is a leading multi-modality diagnostic imaging provider committed to delivering exceptional patient care in the medical imaging field. Pureform Radiology offers Ultrasound, Mammography, Pain Management, Bone Densitometry, Fluoroscopy, X-Ray and Pediatric imaging services across our four community Calgary and Airdrie clinics.

**What We Want**

Pureform Radiology is seeking Part-time, Casual, and Full-time Booking Specialist I/II to join our team at our Head Office and various Calgary & area clinics. We are looking for a dedicated and proactive Booking Specialists who wants to be a part of something bigger, takes the initiative on their own and who shares our approach to exceptional patient care.

**What You Need to Know**

**_ Compensation_**

Starting at $18.75 per hour and will commensurate with experience

**_ Schedule_**

8-40 hours per week

Weekdays with some weekends required.

**_ Required Qualifications_**

**Required Education**: A high school diploma.

**Preferred Education**: Medical Office Administration Certificate or other medical certification or training.

**Required Experience**: At least one year experience in customer service.

**Preferred Experience**: At least one year of experience as a booking specialist.

**Required Knowledge, Skills, and Abilities**: Knowledge of medical terminology, particularly in diagnostic imaging. Ability to work with complex scheduling software

**Preferred Knowledge, Skills, and Abilities**: Ability to read, comprehend, and follow complex instructions. Ability to work in a fast paced environment amid interruptions. Good written and oral communication skills. Ability to think critically. Ability to work with persons from a variety of cultural, economic, and educational backgrounds.

**_ Responsibilities_**

**Patient Scheduling**

Manages a large inbound call volume. Schedules patients at multiple clinics for same-day and future date appointments. Works with scheduling software to optimize the clinic calendar. Learns the times required for scheduling procedures to ensure the clinic schedule is booked efficiently. Meets KPIs, such as daily and weekly call volume, time to close, and others assigned. Accurately enters patient data. Learns and follows scheduling protocols to ensure a consistent patient experience.

**Customer Service**

Provides excellent customer service to patient inquiries. Answers patient calls in a friendly, courteous, and professional manner. Responds to patient inquiries with accurate information. Learns to handle difficult patient calls including exercising de-escalation strategies. Escalates patient complaints to the correct internal unit.

**Training**

Learns medical terminology associated with diagnostic imaging. Learns the different skill sets of technicians and physicians for appropriate scheduling. Trains on the utilization of the patient scheduling software. Remains current on system upgrades. Participates in internal and external training programs to enhance customer service skills and knowledge of the diagnostic imaging industry.

**Innovation and Process Improvement**

Assess workflows to find the most efficient ways to perform work tasks. Provides supervisor with ideas to increase operational efficiencies. Actively participates in brainstorming sessions to help create an efficient and effective workplace.

**Other duties as assigned.