People Experience Advisor

**Job Description**:
**Are You Ready to Make It Happen at Mondelēz International?**

**Join our Mission to Lead the Future of Snacking. Make It Matter.**

You are a specialist in a process, workstream or area in Mondelēz International Digital Services, working to support impeccable service operations.

**How you will contribute**

You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.

**What you will bring**

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

- Your specific process area
- Working in a shared service organization
- Being a good team player and influencing others
- Process design and mapping, and business requirement gathering experience

**More about this role**

**What you need to know about this position**:
You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.

**What extra ingredients you will bring**:

- Drive manager and employee self service
- Coaches and guides People Managers and Employees to use and benefit from self-service
- Assists with Knowledge Portal navigation and policy interpretation
- Continuously improves the Knowledge base to increase usage and improve employee experience
- Works with team to align policies and processes across locations
- Supports the people leads with reorganizations, working closely with internal and external partners to complete the end to end process.
- Ensures effective onboarding for new hires in partnership with Talent Acquisition
- Delivers people practices in line with all local legal/regulatory frameworks (e.g., policy changes, provide content for HR Training sessions, etc.)
- Responsible to resolve escalations where local expertise is required. Involving relevant internal and external partners as needed.
- System Mastery - has an in depth working knowledge of all HR systems.
- Champions the employee experience and drives continuous improvement and process efficiency in partnership with internal and external partners/stakeholders and leveraging technology where possible
- Manages the service awards and scholarship program including interfacing with the vendors, employees, people managers as needed.
- Responsible for employee relations; including working with the Centers of Excellence, Compliance and Integrity team and completing investigations as needed
- Accountable for Weekly Time and Attendance submission and annual payouts.
- Support the Organization Pillar (IL6S)
- Continuous Improvement Champion supporting people services
- Improve overall employee experience - working within the organizational model as a member of the people services team, supporting employee and manager self service, and improving on the Moments that Matter to employees

**Education / Certifications**:

- Bachelor's degree or equivalent in Human Resources or Related Field required

**Job specific requirements**:

- Human Resources Generalist experience required
- Knowledge and experience working in HPWS, Lean Six Sigma or Total Productive Maintenance work systems, Kronos and or Infor timekeeping, HRIS system is preferred

**Travel requirements**:

- 5% within GTA (across plants or Head Office

**Work schedule: 37.5 hours/ week**
- Full-time on-site. Some flexibility is expected in work hours
- A requirement to flex work hours to support off-shift one day a week

**No Relocation support available**:
**Business Unit Summary**:
With several brands that are among consumer favourites, including Cadbury, OREO, Christie and Maynards, we are one of the largest snack companies in Canada. Many of our iconic brands are ranked first, second or third in their categories, and our manufacturers and pastry chefs have an enviable mission to create and manufacture chocolate, cookies, crackers and candy in our iconic factories and locations across Ontario. A company with many ambitious growth targets, we have inve