Front Desk Agent

2 weeks ago

Hinton, Canada Best Western PLUS Hinton Full time

Front Desk Agent jobs in Hinton, AB

Best Western Plus Inn & Suites jobs in Hinton, AB

The Best Western Plus Inn & Suites is seeking a Front Desk Agent to join our team. If you are outgoing, friendly and reliable please review the below Job Description and respond with a resume and join the worlds largest hotel family.

**Front Desk Agent**

**Job Summary**:
To assist each guest during check-in as well as check-out. To ensure that each guest has a pleasant stay and that all needs and expectations are met in a timely and professional manner.

**Responsibilities Include**:

- Checking guests In and Out
- Making reservations (in person, on the phone, from E-mail)
- Answering the phone in a professional manner
- Answering guests' questions
- Places to eat
- Things to do or see while in the Hinton area
- Keeping the front desk clean and presentable
- Maintain the cleanliness of the lobby
- Up-sell the hotel to potential guests and clients
- Has a 'can-do' attitude and responds pleasantly and promptly to guest needs.
- Willing to assist in performing extra tasks and duties as assigned.
- Demonstrates sound judgement when facing unexpected situations.

**Qualifications**:

- Some customer service experience preferred but not necessary
- High School education or equivalent
- Strong verbal and written communication skills
- Strong computer skills: Microsoft Office (Excel, Word, Outlook)
- Experience working with Visual Matrix preferred but not necessary
- Upbeat and friendly attitude
- Comfortable handling all forms of payment
- Must be able to lift and carry up to 40 pounds
- Must be able to stand and walk for several hours at a time
- Flexible availability, willing to adjust to various shifts depending on business needs, we are open 365 days a year, 24 hrs a day

**Job Types**: Full-time

**Salary**: $16.00-$17.00 per hour

**Job Types**: Full-time, Permanent

**Salary**: From $16.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Weekend availability

**Experience**:

- Customer service: 1 year (preferred)

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