Community Outreach Support Worker

Salary range: The salary range for this position is CAD $31.56 - $33.28 / hour Why Fraser Health?:
Are you a Community Outreach Support Worker wondering what it’s like to work with a dedicated and experienced team of health care providers in Newton Home Care_ _with a supportive leadership team?

We are currently hiring for a **Part Time Community Outreach Support Worker** to join our **Newton Home Care **team** located in **Surrey, B.C.**

**Surrey** is one of Canada’s fastest growing cities and its land mass makes it one of the largest cities in the province, equal to the size of Vancouver, Richmond and Burnaby combined.

Known as the City of Parks, Surrey has over 6,000 acres of parkland and 15 golf courses and driving ranges. Also, despite rapid growth, Surrey has held onto the rural flavour of its past, with about 35 per cent of its land designated as agricultural and still actively farmed.

**Come work with us**

Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields. Fraser Health offers opportunities for career growth and advancement and competitive benefits, including but not limited, to:

- Four weeks of vacation to start
- Comprehensive 100% employer paid benefits
- Immediate enrollment in a defined municipal pension plan
- 87% maternity top-up
- 50% subsidy on Translink passes

Detailed Overview: Reporting to Manager or designate and under the direction of a Team Leader/ Practice Leader, the Outreach Support Worker works in a team based model of care to provide outreach community-based support services to clients and families. Reports observations to clinicians in accordance with standard procedures or specific direction. Assists clinicians in organizing family meetings. Advocates and acts as a liaison for clients, facilitating access to community services and resources. Provides information on community services to clients and their caregivers. Establishes a rapport with clients based on respect and promotes clients to manage behaviors and enhance client self-management support. Liaises, monitors and coordinates services with healthcare team and community services agencies. Assists clients with instrumental activities of daily living (IADL), to enable transition from hospital to home. Responsibilities:

- Following the healthcare team care plan and treatment objectives, recognizes the clients anticipated/unanticipated responses to health care. Observes and reports changes in clients appearance, level of engagement (e.g. following up on scheduled appointments) and/or client reported/observed health status to the healthcare team.
- Supports clients to follow through with their established care plan, providing motivational support, and participates in care planning process by reporting and communicating client progress to healthcare team.
- Provides information resources for appropriate community services and assist clients to access eligible community services with the goal of maintaining the clients independence and well-being in alignment with the care plan.
- Assists clients with instrumental activities of daily living including safety, shopping, budgeting, time management, organization, and interpersonal communication. Escorts and accompanies clients to medical, dental and social appointments, functioning as a role model for appropriate social behaviors, and participates with the client in community activities to maximize clients self-care and ability to live independently in community.
- Liaises on behalf of the healthcare team with other health services, community, and government agencies and engages in collaborative problem solving and conflict resolution. Identifies and prioritizes the clients non-medical challenges.
- Participates with healthcare team in care planning with client by obtaining required client information from a variety of sources and transcribing financial data for the purpose of continuity of information for the healthcare team.
- Carries out financial and administrative tasks in support of the client and healthcare team and reinforces care plans.
- Works with the client and/or caregiver in the preparation of documents for submission to government and other agencies, such as by completing client financial assessments and temporary rate reduction requests; works with the client/caregiver to document other personal information to forms such as waiver forms, sponsorship or residency forms; collates and generates statistical information as requested.
- Supports the client across care transitions in accordance with the established care plan; ensures that assigned healthcare team are kept informed and reviews standard operating procedures and workflows to assist with various care management issues.
- Provides direction to volunteers; assists with orientation and education of new staff and students around their role, and shares expertise with the healthcare team.
- Participat