Manager of Harm Reductions Team

**AVI HEALTH & COMMUNITY SERVICES (AVI)** is a multi-disciplinary community based organisation providing HIV, hepatitis C and harm reduction services out of 5 locations across Vancouver Island. AVI provides services to people living with HIV and hepatitis C and harm reduction clients. We take evidence-based action to prevent infection, provide support, and reduce stigma. We work within a social justice and health promotion framework to ensure equity and access to services for all.

**VICTORIA HARM REDUCTION SERVICES TEAM** provides services for people who use drugs and may be impacted by criminalization, systemic injustice and stigma. Harm Reduction services provides supports in various locations as we continue to look for a home for publicly accessible harm reduction services for all. Victoria Harm Reduction Services is located on the territories of the Ləkʷəŋən peoples (Esquimalt and Songhees nations).

**JOB SUMMARY**

**DUTIES AND RESPONSIBILITIES**
- Manages the daily operations of the Teams, including planning, organizing, staffing, ordering supplies, monitoring program activities and workplace safety and facilities.
- Engages with Team Leads and staff to establish empathic supervisory relationships with clear and mutually defined boundaries. Supervision and support will be grounded in understandings of the impacts of trauma, and include mentoring, feedback and skills development, all from a lens of harm reduction.
- Supports the Team Leads with regular one-on-one meets and regular team meetings with staff, to problem-solves challenging situations that arise.
- Contributes to mentorship and modeling of practice for staff by articulating the connections of stigma, systemic injustice, criminalization and harms associated with the war on drugs/people who use drugs.
- Supports the Team Leads with scheduling program staff, to ensure appropriate staffing levels and manages payroll approval (Inclusion) and leave management.
- Provides direct support and services to program participants alongside staff members
- Collaborates with CLCR Manger and HRS Director to coordinate collaborative staff meetings, and trainings with all of Harm Reduction Services teams.
- Leads recruitment and hiring while supporting Team Leads in the orientation of new staff and collaborating with other Managers to ensure consistency.
- Follows up on performance concerns and acts on disciplinary process when necessary.
- Develops, implements and maintains administrative and operational policies and procedures.
- Develops and maintains relationships with community partners
- Provides overdose prevention education and response.
- Prepares statistical and program information and funding proposals in collaboration with the CLCR Manager, Director of Harm reduction Services and sometimes the Senior Director.
- Reviews and authorizes credit card, petty cash, and monitors expenditures related to program budget.
- Performs related duties as required.

**QUALIFICATIONS, SKILLS AND ABILITIES**
- University degree in Health or Social Services, (Public Health, Social Work etc.) **or **equivalent combination of education and experience.
- 3-5 years demonstrated leadership with program management and supervision of diverse staff team, preferably within a non-profit or community-based organization
- Experience delivering/managing programming and services directly with program clients/participants with a harm reduction lens.
- Demonstrated knowledge and working relationships with local service care providers
- Extensive experience supporting staff working in high stress environments
- Relevant or applicable training/experience in anti-racism and a demonstrated commitment to anti-colonial learning/unlearning, possessing a strong analysis of colonialism and the ways in which historical and ongoing colonization impacts Indigenous People
- Knowledge of local Indigenous and non-Indigenous social services including housing, income and food security supports that may benefit persons served
- Demonstrated experience in managing human resources in a union environment.
- Experience managing hostile interactions, utilizing non-violent communication and diffusing techniques.
- Demonstrated understanding of the importance and role of people who use drugs in the development, delivery, and evaluation of services intended to benefit them
- Positive approach, flexible, resourceful, and enjoys working in a dynamic, informal, and relational workplace.
- Excellent communications skills including in-person and also via technology. Ability to quickly grasp fundamentals of new computer programs.
- Excellent organizational, prioritization and time management skills
- Ability to work with diverse groups of stakeholders including people impacted by poverty, substance use, criminalization, people who use drugs, service providers, funders and other community members.
- First Aid training and experience responding to critical incidents including overdose/toxic drug poisoning.
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