Assistant Manager, Operations

What will be your daily pursuit?:
To assist the Operations Manager in the orchestration of the Operations Department, as it pertains
to the Lift, Equipment, Vehicles, Buildings and Grounds. Focusing on personnel and providing
guests with a world class experience. Maintain a safe work environment for all Employees and
Guests.

Compensation:
The starting wage for this role is base on experience.

What perks can you expect?:

- Work in a dynamic, culturally diverse team from around the globe
- Work experience in an iconic, unforgettable, and inspiring location
- Free access to Pursuit attractions for staff and family, send a friend at half the price
- Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
- The chance to work in an inclusive culture and make life-long friends
- Access to subsidized mental health and wellness resources
- Opportunities for career growth or future work at other Pursuit locations
- Access to one of the world’s most beautiful and iconic National Parks

What will you do in this job?:

- Reports directly to the Operation Manager
- Supervises all front-line operations employees
- Represent the Banff Gondola while maintaining a good working relationship with inspectors,
insurers, suppliers, and Government Regulatory Agencies
- Maintains friendly, professional relationships with all area employees
- Collaborate with the Operations Manager on all aspects of building, equipment, and lift
maintenance
- Contribute to the development, implementation and maintenance procedures for the lift,
equipment, buildings, and vehicles.
- Identifying and implementing facility/equipment needs and improvements; coordinating with the
- Operations Manager the purchase of goods and services required.
- Contribute to the development, implementation, and maintenance of department budgets
- Hiring, training and supervision of all front-line operations employees. Ensuring the team is clear
on their goals and expectations
- Initiating and formulating staff training and development programs.
- Initiating and formulating staff training and development programs.
- Attend weekly leadership team meetings as required.
- Contributes to the overall cleanliness of all Banff Gondola facilities particularly in the Operations
department areas.
- Contribute to the development, implementation and maintenance of superior safety procedures
and customer service procedures.
- Collaborate in the development and oversight of health and safety practices throughout the Banff
Gondola
- Contribute to the development, implementation and maintenance of superior Standard Operating
Procedures (e.g. safety, customer service, emergency procedures).
- Ensuring adherence of operations to Pursuit, Banff Jasper and Viad policies and procedures.

What skills and experience do you need for this job?:
**Preformance Appraisal Basis**:

- Level of friendly, professional service to clients, employees, suppliers and others
- Managerial skills in planning, communication, quality of work and organization
- Level of adherence and promotion of Pursuits Core Values
- Level of adherence to all safety policies and procedures
- Level of adherence to all operational policies and procedures
- Ability to control costs and adhere to budgets, purchasing, operating expenses
- Level of contribution to the Banff Gondola experience of guests and colleagues
- Modeling and advancing our Promise to Place initiatives and communication.
- Ability to process information quickly and make decisions with fact-based logic and sound
reasoning while maintaining composure.
- Level of contribution to a clear vision and sense of direction, setting high standards, creating
accountability and an environment that encourages creativity and innovation, sharing of ideas and
resources, invites empowerment, and has a strong sense of engagement and purpose.

**Ideal Experience**:

- Millwright journeyman status or equivalent required
- Hiring, training and supervision of a diverse team in a dynamic fast paced environment
- Lift operations
- Lift maintenance
- Equipment Maintenance
- Building Maintenance
- Computer knowledge and skills
- Strong customer service skills
- Cost control and budget management
- Driver’s license
- First aid training
- Leadership in Health and Safety

What will your work environment be like?:

- Beautiful. You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events - and fun
- Independent. You’ll spend your days in and around National Parks
- Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
- Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required
- Full time and part time positions available