Case Manager

**Collective agreement title**: Housing Support Worker

**Program**: Support within Housing

**Reports to**: Team Supervisor / Program Manager

**Work hours**: 35 hours per week, Monday - Friday, 9:00 - 4:30 with potential evening and weekend shifts

**Contract end date**: December 31, 2025

**Role Type**:Full-time

**Rate of pay**: $25.59 - $29.03

**About Gateway Residential and Community Support Services**:
At Gateway we believe in a community where all are offered respect, dignity, and hope for recovery. We believe in enabling people with mental illness to achieve the highest quality of life possible. The philosophy of Gateway Residential and Community Support Services of Niagara Inc. is rooted in a desire to serve others. We support and encourage the individual's right to independence, personal decision-making, and involvement in all aspects of planning, implementation, governance, and evaluation.

**Job Summary**

The Housing Support Worker supports individuals with mental health needs to live independently in the community. Responsibilities include assisting with the development of daily life skills, medication, appointments, and personal obligations. The role involves regular home visits, documenting client progress. The worker advocates for clients in medical and housing settings, manages basic administrative tasks (e.g., leases, finances), and ensures a safe, supportive living environment.

**Responsibilities**
- Support clients in the community with mental health needs
- Assist clients to develop the necessary life skills to allow them to live independently, and, or cooperatively, in the local community
- Assist clients to carry out personal obligations such as banking, hygiene, timing of medication, and to follow through with educational & recreational pursuits as required
- Transport clients as required to appointments with physicians and other medical or non-medical personnel and to advocate on their behalf
- Provide personal support to clients in the form of therapeutic listening & companionship
- Must make in-unit visits, at least once per week, which include case notes on the visual condition of the unit and the living conditions of the client. If an issue has been identified, then increased visits in the unit weekly to a maximum of three visits per week to support necessary interventions to address concerns
- Observe and record clients’ concerns, progress, behaviors, improvements, health changes, activities, and reporting issues to the Clinical Supervisor or Executive Director (e.g. daily case notes (CRMS), OCAN, client information and emergency contact sheets)
- Complete all the required paperwork for new clients (e.g. lease agreements, income declarations)
- Promote and show apartments to the prospective client
- Advocate on behalf of the client with medical, entitlements and tenancy issues
- Support and assist all clients and staff of Gateway on an as-needs basis
- Ensure a safe, secure living environment for clients
- Maintain records of money dispensed to and collected from clients for rent, creditors, OW or ODSP benefits, Trusteeships etc.
- Provide crisis intervention as needed
- Maintain confidentiality in accordance with Gateway’s policy manual
- Performs all duties and responsibilities in a manner consistent with the company mission statement, philosophy, and ethical standards.
- Attend all staff meetings and regular supervision sessions.
- Attend training or professional development offered by the agency

This position description reflects the general duties of the position, but it is not intended to be a detailed description of all duties that may be inherent in the position. Housing Support Worker may also be asked to perform other duties as required or assigned.

**Requirements**:

- Community College Diploma or a University Degree in social services (Bachelor of Social Work, Bachelor of Arts in Social Work, Bachelor of Arts in Psychology, Social Service Worker Diploma, Mental Health and Addiction Worker Diploma)
- College Diploma in a related field with 10 years’ experience working in social services related to homelessness programs
- One year experience in the mental health field of case management, community development, community support or supportive housing
- Mental health training / certification
- Two years’ experience related experience working in social services
- A satisfactory police clearance and vulnerable sector check is a condition for employment
- Must have A valid G driver’s license with permission to carry rider and reliable vehicle, with 2 million liability insurance
- Must be available to work some evenings and weekend shifts
- Knowledge of the mental health system and mental health reform
- Group work, recreational programming and or outreach skills
- Knowledge of Landlord Tenant Act
- Sound knowledge of the local community and of services and support available
- Strong written, assessment and record keeping

**Police Clearance and Vulnerable Sector Chec