Digital Content Producer Lead

Education changes lives forever. It broadens horizons, breaks down barriers, and fires imaginations. Like the University of Oxford of which we are a part, we are committed to uncompromising standards, freedom of expression, and the enrichment of lives through education. This is our motivation, our purpose, and our mission. It is why 100% of the money we make is reinvested into education and research. It is why all 6,000 of us in 52 countries care deeply about reaching more people, in more places, with world-class learning and research materials and services.

More about OUP

Advancing Knowledge and Learning

ABOUT THE ROLE

The role is responsible for leading OUP Higher Education’s team of digital content producers, who partner with members of the Product Management group to create, maintain, and deliver digital solutions for our largest revenue and most complex titles so that we gain new market share and deliver on increased digital growth and usage year over year. Key accountabilities include:

- Coordinate the assignment of projects and resources to provide high-priority title builds and complex content type builds (including graphs and similar that require dev work) (OLL, CW, Trove)
- Coordinate with Digital Project Management to maintain Content Producer role as a QA resource on OUP HE digital projects. Work with Digital Content Producers to ensure that best practices are in place for QA and that OUP HE’s key and complex digital projects are completed on priority schedules and with the highest attention to quality control.
- Set up process and workflows, in collaboration with Editorial Operations, to provide remediation and corrections for digital projects for the project lifecycle.
- On assigned priority titles, support Customer Service colleagues in the resolution of issues experienced by customers, in a timely manner. Provide training to Digital Content Producers and resolving and/or escalating project-specific customer issues.
- Support Product Managers in testing new releases and tools following provided scripts to ensure that digital product quality meets OUP’s high standards.
- Accountable for maintaining system for distributing access codes to relevant colleagues as part of product lifecycles. Periodically audit workflow and process to ensure that it remains error-free.
- Work with editorial, marketing, and Digital Project Managers on creating demo versions for key titles.
- Responsible for select group of projects as well as management of team on same.
- Coordinate with Product Management & Enablement Coordinator on stakeholder communications, schedule information, workflows, best practices, and updating Digital Project Resources.

ABOUT YOU
- High degree of literacy, numeracy, and attention to detail
- Excellent communication skills
- Excellent prioritization and organization skills, including ability to manage busy workload with strict deadlines
- Experience of managing multiple projects simultaneously
- Familiarity with academic publishing, providing the ability to communicate professionally and credibly with editors, authors, and customers as well as technical staff
- Demonstrated, relevant industry experience in higher education publishing; experience in higher education sales, product design and/or product development, online publishing and/or web development is a plus. Project management experience, with strengths in budget and schedule maintenance a plus.
- Proficient in Microsoft Office Suite; familiarity with HTML, JavaScript, jQuery a plus; working knowledge of Adobe Photoshop.
- Degrees in Instructional Design, Education, Media, Communication or related fields are a plus.

**Position Location**:This role is hybrid, based out of Toronto ON, Canada

**GJC Level**:I5 (for internal purposes only)