Patient Care Coordinator

Clearpoint Health Network is Canada’s largest trusted provider of independent surgical and multi-disciplinary medical centers across Canada. Working in close collaboration with hospitals, insurance providers, regional health organizations and workers’ compensation boards. Clearpoint delivers high-quality care across Canada meeting the needs of patients, while alleviating capacity pressure on public health systems.

Maples Surgical Centre, a division of Clearpoint Health is seeking a dynamic and motivated Patient Care Coordinator to join our team.

**No of Positions : 1**

**Job Type : Full-time**

**Position Summary**:
**Key Responsibilities**:
**Surgical Scheduling & Coordination**:

- Fully understand the programs and services of Maples Surgical Centre in order to provide accurate information.
- Manage and coordinate surgery bookings, ensuring efficient use of surgical time in collaboration with surgeons, anesthesiologists, and nursing staff.
- Maintain open communication with all involved parties to ensure accurate and timely scheduling.

**Patient Communication & Advisory**:

- Serve as the primary point of contact for patients, providing clear information on pre-operative and post-operative processes, surgery details, and payment procedures.
- Offer guidance on available services and ensure patients feel supported throughout their journey.

**Sales & Engagement**:

- Actively promote the services of the centre using a pull strategy to engage potential patients and partners. Participate in outreach efforts, including communication with MOAs, doctors’ offices, and external stakeholders.
- Provide cost estimates, discuss financing options, and assist with payment processing to drive patient enrollment.

**Relationship Building with Stakeholders**:

- Build and maintain strong relationships with funding partners such as insurance companies, workers’ compensation boards, and government agencies.
- Ensure transparency and trust in all communications, representing the centre with professionalism and care.

**Documentation Management**:

- Accurately maintain patient records, schedule data, and necessary documentation in compliance with privacy regulations.
- Prepare and organize patient files for consults, surgeries, and post-operative care, including consent forms and medical history.

**Collaboration & Teamwork**:

- Work closely with clinical and administrative teams to optimize patient flow and ensure a seamless experience for all stakeholders.
- Collaborate with marketing and outreach teams to align on patient engagement strategies and feedback on service offerings.
- Maintain stock control for all inventory and patient assignment of inventory

**Continuous Improvement**:

- Identify areas for operational enhancement and contribute to the development of processes that improve patient satisfaction and operational efficiency.
- Uphold the highest standards of service and professionalism, ensuring accurate patient information, confidentiality, and maintaining a clean, organized work environment.

**Support and Flexibility**:

- Provide administrative assistance, and backup support as needed, while maintaining a thorough understanding of clinic operations, patient protocols, and adapting to changing priorities.

**Qualifications**:
**Education & Experience**:

- Post-secondary education in healthcare administration, business, or a related field preferred.
- Previous experience in surgical scheduling, patient coordination, or healthcare sales is an asset.

**Skills & Competencies**:

- Strong interpersonal and communication skills, with the ability to build relationships and trust with patients, surgeons, and funding partners.
- Sales-oriented mindset with the ability to promote services and convert inquiries into scheduled procedures.
- Excellent organizational skills with attention to detail and the ability to manage multiple tasks in a fast-paced environment.

**Work Environment**:
**Setting**: This role is based in a clinical environment and requires direct interaction with patients, physicians, and external stakeholders.

**Schedule**: Full-time position, with occasional extended hours based on patient and surgery schedules.

This role offers a unique opportunity to contribute to the success of Maples Surgical Centre while fostering professional growth in a dynamic and evolving healthcare environment.