Commander - Regulatory Compliance - Full-time

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The **City of Thunder Bay** provides exceptional quality of life to those who live, work, and play in Thunder Bay - a culturally vibrant, economically diverse community with a metro population of over 120,000. Located on the north shore of Lake Superior, under the protective watch of the Sleeping Giant, Thunder Bay is rich in people and resources, and connects Northwestern Ontario to the world. We value our high quality of life and promote a clean, green, beautiful, and healthy community that provides economic opportunity, respects diversity, and provides affordable and safe neighbourhoods that are accessible to all.

The City of Thunder Bay is a place where art, culture and nature come together

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**Job Description**:
***:Under the general supervision of the Deputy Chief - Professional Standards, the Commander is responsible for ensuring service compliance with all relevant legislation, regulations and standards, overseeing the recruitment and education of staff; and liaising with allied agencies in the community.

**MAJOR RESPONSIBILITIES**:

- Oversees, develops, and manages the professional standards unit, including regulatory compliance, employee education and recruitment.
- Liaises with the CACC, Hospitals, ORNGE, Fire Departments and other allied agencies.
- Ensures that employees work safely and in compliance with the relevant statutes and regulations, and within the policy and procedures as established by SNEMS and CTB.
- Co-ordinates and/or participates in any confidential investigations as needed, including call delays, response time delays and external or internal complaints, or any other investigation as needed.
- Oversees and maintains reports related to patient care, incidents, and vehicles and equipment to ensure compliance with legislative standards, including ensuring completion of Ambulance Call reports (ACR).
- Responds to major emergencies and assumes a position within Incident Command structure as required.
- Participates in the review and development of the organizational structure, priorities, strategic and financial plans as well as goals and objectives.
- Manages program staff including staff development, performance management/review, coaching/mentoring, health and safety, as well as discipline and termination decisions.
- Assesses Section staffing needs, makes recommendations on complement amendments and organizational structure, oversees/participates in the recruitment process and makes effective hiring decisions.
- Co-ordinates and/or participates in all service review activities.
- Acts as Deputy Chief of Professional Standards, as required.
- Oversees and conducts worker report of injury, investigations and supports follow up.
- Oversees and conducts Ambulance call Reports and Incident report audits, evaluations and investigations.
- Assumes on-call duties in addition to regular work hours.
- Performs such other related duties as may be assigned.

**QUALIFICATIONS**:
**Education/Experience**:

- Degree in health, public service, business administration, management, adult educationor other related discipline together with three years related experience; or
- Diploma in health, public service, business administration, management or other related discipline together with five years related experience
- Knowledge of Land Ambulance legislation, regulations, and current practices pertaining to training and quality assurance issues
- Knowledge of the points of interaction and critical interface within the health care system; and
- Experience in business management, planning, budgets, and finance
- Previous experience in adult education
- 5 years front line paramedic supervisory experience

**Skills/Abilities**:

- Ability to communicate effectively and concisely, both orally and in writing
- Superior ability to establish and maintain effective relationships with members of Municipalities, private and public officials, hospitals, Ministry of Health, subordinates, coworkers, and the general public
- Excellent time management, analytical/critical thinking, problem-solving, and decision-making skills
- Must possess superior analytical, multi-tasking, organizational, customer service and teamwork skills
- Must possess and maintain a valid Ontario Class “F” driver's license
- Must meet the definition of a competent driver as defined by the Corporation
- Must be proficient in the use computers and current related software
- Must be competent within the meaning of the _Occupational Health and Safety Act_

**Assets**:

- Knowledge of Municipal Corporate Policies

**CONDITIONS OF EMPLOYMENT**:

- Must undergo a successful Police Vulnerable Sector Check (PVSC)
- Must remain a competent driver as defined by the Corporation
- May be required to provide a successful driver’s record (uncertified)
- Must work and attend meetings outside regular working hours

**General Information**:
**ONTARIO HUMAN RIGHTS CODE**: It is a contravention of the