Appops Student Lending

2 weeks ago

Mississauga, Canada Finastra USA Corporation Full time

**Responsibilities**:
**What will you contribute?**

**Responsibilities & Deliverables**:
Your deliverables as a Appops Student Lending / Cornerstone Operations member will include, but are not limited to, the following:

- Ensure smooth and top-quality delivery of projects in collaboration with project manager and the project team.
- Participate in the full software development life cycle: Analysis, Design, Coding, Testing, Training, and Operational Support where needed
- Utilizes best practices for development, conducts thorough testing, analysis, and certification of changes to the system. Ensures all assigned project tasks required for the implementation of the system are completed on schedule.
- Logs technical support incidents, problems and requests into the system. Monitors incidents assigned to the teams support queue. Provides succinct and pertinent updates to incidents indicating acted upon resolution and communication to user. Participates in Problems and Knowledge initiatives and other process improvements.
- Escalates performance issues, unresolvable incidents and service interruptions to technical support. Creates and updates incident records in the system’s tracking system.
- Analyze and fully understand user requirements and current procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the system roadmap

**Required Experience**:

- ** 3-5** years of hands-on experience Windows platforms
- ** 3-5** years of hands-on experience with Linux platforms
- 1-2 years of experience with BMC Control-M preferred
- 1-2 years of experience with monitoring/alerting tools
- Relational database expertise such as Oracle, MS Sql Server, etc. preferred
- Service Oriented architecture and web services integration (SOAP, WSDL, REST) preferred
- Knowledge of LDAP/Active Directory, and relevant IT architecture experience preferred

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