Technical Support Specialist
3 days ago
**Job Overview**
**Duties**
- Diagnose and resolve hardware and software issues on Windows, MacOS, and Linux platforms.
- Utilize ticketing systems such as Remedy or ServiceNow to track and manage support requests.
- Perform onsite visits for urgent tickets.
- Assist users with VPN connectivity issues and firewall configurations.
- Provide guidance on computer networking concepts to enhance user understanding.
- Document solutions and create knowledge base articles for future reference.
- Collaborate with other IT team members to escalate complex issues when necessary.
- Maintain a high level of customer satisfaction through effective communication and problem-solving skills.
**Qualifications**
- Proven experience in a technical support or help desk role.
- Strong knowledge of Windows, MacOS, and Linux operating systems.
- Familiarity with computer networking principles and firewall configurations.
- Experience using ticketing systems such as Zendesk or Autotask is preferred.
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
- Ability to work independently as well as part of a team in a fast-paced environment.
- A proactive approach to problem-solving with strong analytical skills.
- A Valid BC driver's license, clean driving record, and local travel readiness.
Pay: $50,000.00-$65,000.00 per year
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
- Weekends as needed
**Experience**:
- Technical support: 3 years (required)
- Computer networking: 2 years (required)
- Cybersecurity: 3 years (required)
**Language**:
- English (required)
**Location**:
- Vancouver, BC V6B 3M1 (required)
Work Location: Hybrid remote in Vancouver, BC V6B 3M1
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