Dispatcher

Job description
- Are you looking for a great place to work? Do you like to be paid weekly? Do you enjoy being at home every night? Good organizational and planning skills?_

If you answered yes, then keep on reading, as we may have the perfect position for you

Thomas Solutions has been in business for many, many years. Our biggest contract is ArcelorMittal Dofasco. We lease pick-up trucks, supply manpower services, and cartage to other businesses in the Hamilton area.

**Responsibilities For A Dispatcher**:

- Working closely with management and drivers
- Direct the pickup and delivery activities of drivers
- Assist locating accurate directions for pickup and delivery services for new locations
- Schedule and dispatch drivers and vehicles to appropriate locations according to requests, specifications, or needs
- Track shipments from pickup through delivery for accurate, up-to-date information can be provided regarding any shipment
- Excessive communication skills
- 6:00 am to 3:00 pm Monday to Friday
- Organizing manpower and cartage drivers onto specific vehicles
- Problem solving and solutions thinking
- Willing to help others if needed and Willing to take on new tasks
- Usage of company phone for on-call phone calls after hours
- Acknowledge walk-in customers immediately upon their arrival
- Booking service appointment(s) for existing customers
- Service customers with the utmost professionalism and make a special effort to ensure that every visit/phone call is an enjoyable experience
- Advise customers regarding their service decisions by gaining a comprehensive understanding of their symptoms or requirements
- Rectify customer complaints/concerns in a courteous and professional manner
- Keep shop Manager informed of any problems regarding shop or customer matters
- Prepare and relay work orders,
- Conduct follow up calls with clients/customers on quotes issued and services performed
- Advising clients/customers and shop on vehicle maintenance schedules
- Record accurately renewal dates of service (e-tests, safeties, plates, etc.)
- Maintain history logs (accurately track data as required by specific departments)
- Preparing/providing service and product quotes (as required)
- Communicate/Coordinate with other dispatchers
- Coordinate/Communicate with Parts Manager
- Maintain **Thomas Solutions Code** of Conduct, Health and Safety Standards and ethics
- Ensure top-level customer service with professionalism and responsiveness at all times
- Assist/lead in annual sticker renewal on all Thomas Solutions units

**Skills and Qualification**:

- Proficiency in English reading and writing
- High school diploma or GED required
- Logistics collage degree preferred
- Proficiency in Word, Excel, Outlook and or TMW
- Safety orientated with our keep trucking program and monthly equipment schedules
- Very organized, with excellent multi-tasking and problem-solving skills
- Excellent customer service/communication skills
- Strong work ethic and positive team attitude
- Can work under pressure
- Previous dispatching experience
- Previous industrial experience
- Experience with maintaining accurate documentation
- Outstanding customer service skills with a passion for helping others
- Excellent communication and organizational skills
- Ability to work independently or in a team environment
- Demonstrate willingness to be flexible and adaptable to changing priorities

Natural ability to build relationships at all levels of the organization

**Salary**: $23.75 per hour

**Benefits**:

- Dental care
- Life insurance
- Vision care

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Hamilton, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- dispatching: 1 year (required)

Licence/Certification:

- Class G Licence (required)

Work Location: One location