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Customer Service Representative
2 weeks ago
**Competition #**: 45279
**Department**: Service Nova Scotia
**Location**: TRURO HEIGHTS
**Type of Employment**: Seasonal
**Union Status**: NSGEU - NSPG
**Closing Date**: 28-Feb-25 (Applications are accepted until 11:59 PM Atlantic Time)
About Us
At Service Nova Scotia, our team works together throughout the Province to build relationships with every citizen, business, and municipality in Nova Scotia by understanding evolving client needs and balancing these needs with the public good. We also provide the services, tools, and supports that enable other government departments and public sector entities to focus on providing quality services.
Service excellence is at the heart of everything we do. We aim to be a recognized leader in service and public protection that delivers trusted, accessible, modern programs, and contributes to Nova Scotia as a safe and desirable place to live, work and do business.
Citizen Services, as a branch of Service Nova Scotia, represents the face and voice of the Province of Nova Scotia. We demonstrate excellence in client service by interacting with clients, providing information about government programs and services, and processing requests received across the channels of in-person, mail, fax, digital, and phone. We strive to meet and exceed service within turnaround times, and always look for new and innovative ways to deliver services to ensure we continue to be agile and responsive to our clients.
About Our Opportunity
Do enjoy working in an in-person front-line environment and helping clients? Are you looking for an exciting and rewarding career with lots of potential? Then we have a great opportunity for you as a Customer Service Representative at Access Nova Scotia.
Primary Accountabilities
Engage with clients to provide a high standard of seamless service for the Registry of Motor Vehicles programs and Business and Citizen Services Programs.
Ensure Access Nova Scotia meets clients needs and clients accomplish what they set out to do, have their questions answered and receive the support they require.
Serve many clients every day accurately and efficiently helping them register vehicles, obtain/renew drivers' licences, renew licence plates, complete knowledge tests, marriage licenses and more.
Maintain the security and control of public funds and inventory.
Qualifications and Experience
Qualifications include four years of experience in a fast-paced customer service environment or a combination of customer service and other related experience, training, or education (university and college education will be considered when determining the four-year experience requirement)
**You will also possess the following skills and attributes**:
Strong communication skills
Excellent attention to detail
Flexible team-player
Self motivated with a positive attitude
Efficient and accurate
Ability to manage challenging client conversations
Strong organizational and time management skills
Excellent judgment and problem-solving skills
Strong data entry and computer skills
We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.
Equivalency
An equivalent combination of training, education and experience will be considered. Related equivalencies may include, but are not limited to:
A completed bachelor's degree
A completed 2-year post secondary diploma along with 2 years of related experience
**Benefits**:
Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here: Benefits for government employees.
Working Conditions
Travel may be required for training and work purposes. Travel expenses will be reimbursed by the employer.
May be required to work overtime on occasion
Additional Information
This competition is being leveraged to fill 2 full-time seasonal vacancies with an approximate duration of 25 weeks.
What We Offer
Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
**Engaging workplace**: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
Countless career paths
Department specific flexible working schedules
**Pay Grade**: CL 18
**Salary Range**: $1,684.00 - $1,884.17 Bi-Weekly
**Employment Equity Statement**:
