Remote Technical Support

1 day ago

Remote, Canada Best Buy Full time

Remote Technical Support (Contract) - Work From Home

Geek Squad is the technical service organization of Best Buy Canada. We’re a team of passionate technology experts (we call ourselves Agents) who install, fix, solve, and enhance technology products for clients across

the country. In this role our Agents are able to:

- Work 24 hours or more per week from the comfort of their own home
- Earn competitive wages
- To be scheduled for 4 -5 shifts a week

As a 24/7/365 business we require flexibility from our Agents. Shifts are up to 8.5 hours in length with start and end times varying from day to day.

As a Remote Services Agent you will
- Use phenomenal customer service skills to greet the client, determine their needs and make recommendations
- Facilitate the complete solution of product repair, troubleshooting, upgrades, installations and other services using an online portal and remote desktop software
- Tutor clients on the proper and optimal use of their products
- Identify and recommend additional solutions to the client
- Maintain certain minimum KPI’s. That’s how we best serve our clients
- Complete training as required to continuously improve the experience for clients
- Have fun while being the best - you believe that positivity drives productivity and work should be stimulating

You come ready with
- 1 or more years of experience with computer or network troubleshooting and repairs, is preferred
- 1 or more years supporting clients through a telephone or chat-based environment
- Experience in troubleshooting and/or repairing clients’ devices
- A+ Certified (not required, but a bonus)
- Consumer electronics retail sales and service experience, or equivalent
- Proficiency with English, both verbal and written; proficiency with French, verbally and written, is an asset
- Completion of High School Diploma or equivalent

We ask that your home office comes equipped with
- A personal computer with monitor, speakers and anti-virus software (PC must be running Windows 8 or newer, Mac computers must be running 10.13 or newer)
- Subscription to a high-speed, hard-wired internet connection
- A USB or 3.5mm PC headset
- A webcam for team meetings and ongoing training
- A door - Home offices are required to be private and quiet, and not located in your living room
- We believe we have the unique opportunity to help customers enrich their lives and pursue their passions with the help of technology._

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