Edi Specialist

Company Description **_ Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture. WHO WE ARE - We love books and all things beautiful - We are Canada’s Cultural Department Store - Books are our heart and our soul and Great Books are JUST the Beginning We play by the following rules: - We exist to add joy to our customers’ lives each and every time they interact with us and our products - Our job is to create joyful moments for our customers - We treat each other the way we’d treat a valued friend - We inspire each other to do our best work - We seek to ignite creativity and innovation every day - We give back to the communities in which we operate **Job Description**: As the Specialist, EDI you will be responsible for supporting and improving the operation of Indigo’s EDI Business Environment from the point of vendor onboarding, to deliver an advanced Supply Chain capability and customer experience that helps grow Indigo’s retail and online businesses. The Specialist will analyze and evaluate data, perform root cause analysis, present recommendations, and implement/execute solutions. WHAT YOU’LL DO: - Conducts data/process/business analysis and identifies opportunities to improve efficiency in EDI and Supply Chain operations - Drives Supply Chain initiatives through EDI enablement (i.e. Drop Ship, 3PL, systems integration) - Supports all lines of business (GM, Trade, Drop Ship, VMI), vendors and third-party systems with EDI document and process adoption to deliver desired business results, ensure document flow and enable speed to market - Provides mapping and integration to third party service providers to integrate with Indigo ERP via EDI standards. - Performs Requirement Analysis for ERP improvements and new processes to replicate them via EDI - Performs internal end-to-end testing in SAP to ensure accurate integration between EDI X12 Documents and SAP IDocs - Provides clear status updates to management on the progress with all on-going EDI implementations - Supports expansion of the eCatalogue for efficient product onboarding - Supports the transition of new vendors to EDI at point of onboarding, to deliver EDI adoption metrics - Develops innovative tools and solutions for Vendor Onboarding process - Coordinates end-to-end EDI testing with vendors - Enhances EDI document validation to reduce document failures and improve vendor performance - Identifies and communicates with vendors on non-compliance concerns and disputes (as per Indigo Vendor Manual) - Engages in post go-live support; monitors production environment and proactively prioritizes, communicates, and resolves any EDI process or system issues both internal and with vendors - Establishes signoff criteria and go-live date with vendors - Develops, modifies, and documents mappings as per EDI specifications - Resolves EDI issues pertaining to mapping, communications, and SAP - Supports Retail and DC teams to resolve EDI related operational issues and maintain inbound flow at all store, DC and 3PL locations; investigates quarantine issues and resolves root cause - Maintains Service Level Agreements (SLAs) internally and externally for issue resolution - Collaborate with others to drive flexible and iterative solutions, quickly and easily - Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself - Help others see the impacts of their efforts and proactively engage other functions to get input - Encourage others to freely share their point of view and be open to feedback - Model Indigo’s beliefs and convey a positive image in everything you do - Celebrate diversity of thought and have an open mindset - Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes - Embrace, champion and influence change through your team and/or the organization **Qualifications**: WHO YOU ARE: - Minimum 3 years’ EDI experience at a functional user level preferred - Minimum of 3 years’ experience supporting internal / external customer issues (e.g. Help Desk/Retail) - Post-secondary degree or diploma - Experience with X12 Standards and its corresponding formats - High degree of adaptability and agility - Strong technical aptitude - Ability to utilize technical skills and knowledge of the business to facilitate effective solutions; actively curious to learn "why" issues are occurring with a goal to improve - Excellent interpersonal, written, and verbal communication skills, with the ability to interface effectively with individuals at variou