Registration Program Administrator

1 day ago

Edmonton, Canada The Association of Professional Engineers and Geoscientists of Alberta Full time

**Responsibilities**:

- Advising on course of action options for each applicant based on their individual circumstances, and in accordance with the Engineering and Geoscience Professions (EGP) Act and Board of Examiners policy;
- Determining next steps for each individual applicant;
- Deciding which inquiries/incidents need to be escalated to the appropriate supervisor; and
- Informing applicants of status, registration requirements and processes.
- Assist applicants with online navigation of their Applicant Portal.
- Provide excellent customer service when answering inquiries; both written and verbal within the Registration Department.
- Troubleshoot technical issues, liaise with the IT department to find resolution and track issues (follow up).
- Provide support, coverage & backup to other Registration Services staff as required.

Skills & Attributes
- Excellence in organization and time-management skills.
- Strong communication skills, both written and verbal, to provide information and advice to a diverse applicant pool.
- Strong computer and research skills.
- Ability to interact in a calm and service-oriented manner during stressful situations is required.
- Ability to interpret, research, and analyze a wide variety of source information and develop recommendations for applicants and potential applicants based on individual circumstances.
- Ability to collaborate with a diverse group of people to build and maintain strong working relationships with a high degree of demonstrated professionalism.
- Ability to work independently, and within a team, with tight deadlines in a fast-paced environment.

**Qualifications**:

- Post-secondary diploma in a related field.
- 3-4 years of administrative experience in a customer contact setting, providing first line inquiry support combined with experience providing rationale on processes or services in a customer oriented/professional environment.
- Some exposure to environments that have legislative or regulatory authorities will be considered an asset.
- Experience working with Microsoft Office and/or various databases or systems is required.
- Strong communication and language skills is required.
- Equivalencies may be considered.

APEGA’s Vaccination policy and protocol is currently suspended requiring agency contractors and staff to be fully vaccinated and required to show proof of vaccination. This policy and protocol may be reinstated at any time in alignment with public health measures.

Thank you for your interest in APEGA.

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