Medical Receptionist

**Who We Are**

Are you looking to jumpstart your career in the Healthcare industry with one of North America’s innovative healthcare providers? Our success is backed by enthusiastic people, ready to make a positive difference in the lives of over 10 million people through digital and enterprise health solutions. If you have a passion for providing compassionate, quality care or services to those in need, then a career with CloudMD might be what you are looking for

CloudMD is transforming the delivery of healthcare using technology and by providing a patient-centric approach, with an emphasis on continuity of care. By leveraging healthcare technology, the Company is building one, connected platform that addresses all points of a patient’s healthcare journey and provides better access to care and improved outcomes. Through CloudMD’s proprietary technology, the Company delivers quality healthcare through a holistic offering including hybrid primary care clinics, specialist care, telemedicine, mental health support, healthcare navigation, educational resources, and artificial intelligence (AI).

This position will begin as a full-time, in-office position and will transition to a hybrid position upon successful completion of the probationary period. Additionally, the office location for this position will be moving to Mississauga sometime in the next 18 months.

**Who You'll Work With**

We are currently looking for a highly talented and self-driven “Medical Receptionist/Admin Assistant” to join our growing team of highly dedicated administrative healthcare professionals to work with our D&D Disability Management division at our head office in Vaughan, ON.

**What You'll Be Doing**
- Monitor “Awaiting Medical Documents” queue in IME Centric to ensure file documents are received on time
- Upload & Save Medical Documents received electronically to the Server (“X” Drive)
- Photocopy/Scan, save and organize hard copy documents to the server (“X” Drive)
- Create File Document Lists for Auto and LTD files
- Send Medical Documents to Assessors electronically through Secure Docs, via Courier, Fax, and/or Encrypted USB
- Prepare courier packages with meds and arrange for pick up; handle incoming courier packages

For Assessments at D&D office:

- Clean/sanitize assessment rooms between assessments
- Greet claimants/assessors/interpreters, etc.
- Have claimants and assessors complete COVID questionnaire and consent for assessment
- Document Show/No Shows
- Act as Chaperone, where necessary
- Call for transportation pick-up for claimants following assessment
- Assist assessors with photocopying, scanning, etc. as necessary
- Answer main phone line; deal directly with inquiries or redirect calls as necessary
- Make reminder calls to claimants for in person assessments; conduct COVID questionnaire screening
- Confirm all Transportation and Interpreting/Chaperone referrals
- Request/Follow up on Signed Consent Forms for all in person assessments
- Request assessor notes/files on med legal cases
- Receive/process faxes, consent forms, LAT forms
- Confirm Show/No Show for all in person assessments
- Submit No Show and Cancellation letters to insurer

**What You Need to Be Successful**
- Must be proficient in Microsoft Office (Word, Excel, Outlook, and Access)
- Able to work long hours seated, using office equipment and computers

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**What You Need to Stand Out**
- Experience in a healthcare setting an asset
- Excellent customer service skills with exceptional written and verbal communication skills
- Attention to detail and high level of accuracy
- Organized
- Time management
- Interpersonal
- Team building
- Problem solving
- Decision making
- Must act with a high degree of professionalism at all levels

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CloudMD is an equal opportunity employer. We do not discriminate on the basis of race, ancestry, religion, color, national origin, gender, sexual orientation, gender orientation or expression, political belief, age, marital status, or disability status.

Protecting the safety and welfare of employees, clients, and patients that use our services is of utmost importance to us. For this reason, final applicants will be asked to undergo a background check.