Renewals Account Representative

1 day ago

Waterloo, Canada opentext Full time

**OPENTEXT - THE INFORMATION COMPANY**

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

**The Opportunity...**
As a Renewals Account Representative, you will report to the Manager, Renewals. You will be focused on relationship management, selling the value of Open Text Maintenance, and Support Programs. Driving retention and growth. You will be quoting, positioning upsells, regular follow-up, and closing renewals (inside sales) are primary responsibilities. You will be responsible for identifying and conducting gap analysis and process improvement as well as setting a standard of excellence beyond the one established by management.

**What you are Great at...**
- Inside Sales
- Consulting with internal stakeholders to prepare renewal quotes, overcoming objections through the process of negotiation, and adjusting quotes as required to ensure the competitiveness of the solution being presented to the customer
- Maintaining and updating reporting systems used for research and providing accurate forecasts within a sales support territory
- Cultivating strong business relationships with the Account Executives and other stakeholders
- Trusted advisor for the Customer for their support needs. Cultivating an environment of mutual value recognized between OpenText and our customers.
- Utilizing departmental standard operating procedures to bring renewal contracts in at full value and on time.
- Taking ownership of the contracts assigned to you and having a strong sense of urgency is required to manage your portfolio resulting in full value, on-time renewals.
- Sharing roadmap information with the team

**What it Takes...**
- 2+ years experience working in a sales-oriented, lead generation or renewals environment
- University/College degree within a related discipline or equivalent work experience
- Exceptional communication both written and verbal, with the ability to listen and understand client needs and focus the content
- Researching leads for expanding new maintenance contracts and finding new and creative ways to show how OpenText products can help the client achieve their goals
- Ability to work cross-functionally with a dynamic team who rely on each other to achieve overall corporate goals
- Track record of autonomy, ownership, and execution
- Strong ability to multi-task and prioritize work effectively
- Proven experience working in a fluid environment that is ever growing and changing

Subject to applicable laws and regulations, OpenText’s global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office. Accommodations may be available for specific roles.

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