Sales Performance Manager

Under the direction of the Director of Sales, the Sales Performance Manager is responsible for managing the Amadeus System, the daily operations of the department, preparing and analysing reports for the Sales & Catering Departments. The Sales Performance Manager provides analysis and information to maximize results from the strategies and tactics of the Sales & Catering Departments. The Sales Performance Manager will maintain and improve Revenue Management processes. The Sales Performance Manager is responsible for completing all LHG reports such as Room and Catering PACE reports.
- Manages the Amadeus System database to ensure accuracy of information. Manages Meeting Broker, CVent, Starcite and other 3rd party booking sources.
- Assists the Sales team with training and troubleshooting problems with systems and procedures (excel, Amadeus, rates, contracts, procedures, etc.).
- Performs special projects and duties as assigned.
- Monitors daily transactions to ensure that new bookings adhere to Group Parameters and Policies.
- Assists in Revenue Management meetings and generates all reports required for analysis.
- Generates new reports as required to assist in generating revenue.
- Generates account reports or call lists for Sales Managers for prospecting and sales calls.
- Participates in snapshot, budget and forecast preparation with sales and revenue teams.
- Working closely with the DOS and DOC prepares the annual Sales & Catering team revenue goals. Manages the administration of the incentive program.
- Works closely with the accounting department regarding all aspects of sales transactions for accruals, etc.
- Prepares all required LHG month end reports.
- Provides Amadeus Training to Sales staff.
- Liaises with Reservation and Accounting departments for smooth interdepartmental transactions of groups
- Liaises with Langham Corporate GSO Sales team regarding sales reporting for analysis with corporate team and regarding business sent to the hotel.
- Liaises with external Technical Support and Amadeus (previously Newmarket) to solve issues.
- Prepares and analyzes a variety of reports to assess targets and adherence to strategic direction.
- Assists in developing and deploying new Standard Operating Procedures (SOP’s); monitors compliance to SOP’s and measures standards.
- **Working Experience**_
- Previous experience managing systems database, preferably in a Sales environment.
- Experience working with budgets, forecasts and numerical spreadsheets.
- People Management, Conference Services, Revenue Management or Sales experience would be an asset
- **Knowledge**_
- **Soft Skills**_
- Excellent interpersonal and communication skills, both written and verbal.
- **Language**_
- Must be fluent in English.
- **Physical Requirements**_
- Ability to sit for extended periods.
- Ability to work on a computer for extended periods.

**Job Types**: Full-time, Permanent

Pay: $55,000.00-$65,000.00 per year

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Tuition reimbursement
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Application question(s):

- Do you live in the Greater Toronto Area and are legally entitled to work in Canada?

**Education**:

- Secondary School (preferred)

Work Location: In person