Seasonal Part-time Csr

1 week ago

Niagara Falls, Canada E-Commerce Business Full time

**Job Summary**

**About Us**:
CanadaFlowers.ca is a leading online floral company, delivering smiles across Canada As we prepare for our busiest season, we are looking for enthusiastic and dedicated individuals to join our team as Seasonal Customer Service Representatives. If you thrive in a fast-paced environment and love bringing joy to others, we want to hear from you

As a Seasonal Customer Service Representative, you will play a key role in ensuring our customers have a seamless and positive experience during the holiday season. You will assist with placing and tracking orders, handling inquiries, and providing top-notch support to ensure timely deliveries of our beautiful floral arrangements.

**Key Responsibilities**:

- Process and track orders accurately
- Assist with resolving customer issues and concerns
- Ensure timely communication with our florists to guarantee smooth deliveries
- Provide excellent service to enhance customer satisfaction during our peak season
- Handle and resolve customer complaints in a professional and efficient manner
- Maintain customer records by updating account information
- Assist with product returns, exchanges, and refunds
- Upsell products and services to customers when appropriate

**Requirements**:

- Strong communication skills
- Ability to work in a fast-paced environment
- Attention to detail and problem-solving abilities
- Previous customer service experience (preferred)
- Must be available to work flexible hours, including evenings and weekends during peak periods
- Ability to work in a remote or in-office setting

**What We Offer**:

- Competitive seasonal pay
- A fun, friendly, and supportive work environment
- Opportunity to work with a passionate team during the most festive time of the year
- Potential for future opportunities with CanadaFlowers.ca

**How to Apply**:
Please submit your resume and a brief cover letter outlining your availability and why you would be a great fit for the role.

**Job Type**: Part-time

Pay: From $17.50 per hour

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

Application deadline: 2024-09-10

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