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Assistant Manager

2 weeks ago

Cambridge, Canada Wendy's | Quicker Foods Inc. Full time

**Description**:
In this role, you will support the General Manager by providing coaching to the team and creating and supporting a fun, inviting work environment where the team feels respected and valued. You will know how to identify 5-Star talent and how to put the right people in the right places at the right time through effective scheduling.

With the support of a General Manager (GM) or District Manager (DM), you will manage the daily operations and staff of a Wendy’s restaurant in your market. You will be responsible for the execution of all Company policies, procedures, programs and systems. In this role, you will ensure the achievement of all restaurant objectives while following all Company guidelines and ensure compliance with all local laws and ethical business practices. You will lead, interview, select, direct, train and develop all Shift Supervisors, Team Trainers and Crew with the support of your GM or DM.

**Responsibilities**:

- Analyze restaurant performance data to make recommendations regarding restaurant plans to address negative trends.
- Adjust crew schedules as needed (e.g., calling or sending home based on labour, performance and forecast.
- Analyze talent and staffing goals and make recommendations for adjustments to ensure staffing goals are met.
- Investigate and resolve customer complaints within the restaurant.
- Monitor service quality and make adjustments to positioning guidelines as necessary.
- Recommends corrective action related to customer service issues or poor performance of the crew.

**As a multi-unit Wendy's franchisee, Quicker Foods Inc. offers some unique benefits and perks, such as**:

- Competitive wages
- Quarterly performance-based bonus program
- Company RRSP matching program
- On the job training
- Incentive and recognition programs
- Community involvement opportunities
- Discounted food and drink while working
- Health and dental benefits for qualifying employees
- Advancement opportunities at the restaurant, operations, and head office level
- Opportunities to receive training and development in food safety and health and safety
- Planning on moving, but don't want to lose your seniority or look for a new job? With 55 and growing locations, we may be able to find a perfect fit for you, whether you are relocating for personal, educational, or work reasons.

**REQUIREMENTS**:

- Education - Secondary (high) school graduation
- Experience - Minimum 2 years experience in the quick-service restaurant industry
- Computer Skills - Point of Sale System, Microsoft Office - Word, Excel, Outlook
- Clearview experience an asset
- Excellent written and verbal communication
- Strong leadership and interpersonal skills
- Customer service mindset

In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available throughout the recruitment and selection process. If contacted for an employment opportunity, please inform us of any accommodations required.

Quicker Foods Inc. (QSR Group), operating as Wendy's, is committed to a fair and inclusive work environment and seeks talent with diverse life experiences and perspectives. We are an equal opportunity employer that hires talent regardless of age, race, creed, colour, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or any other legally protected grounds and will not discriminate on these bases.

**When he was eight years old, Dave Thomas dreamed he'd run the best restaurant in the world. He didn't just achieve his dream, he shared it with everyone. Dave loved two things above all else, food and people. That's why he started Wendy's. He believed in a place where you get great food, made fresh, served by nice people. At all our restaurants we do our best to carry on that simple idea, every day. It's his legacy.
**Our name is Wendy's, but we will always be Dave's place. Learn about the legacy and see how you can keep it alive as part of our crew