Assistant Store Manager, Muji Atrium

MUJI Canada Limited is the Canadian subsidiary of MUJI, a globally recognized brand founded in Japan in 1980. We pride ourselves on offering a diverse range of high-quality products that emphasize simplicity and functionality for everyday needs. MUJI’s full name, Mujirushi Ryohin, loosely translates to “No-Brand, Quality Goods”, underscoring its enduring commitment to modesty, affordability, and quality. While varying significantly in purpose and use, MUJI products are marked by the quality, craftsmanship, knowledge, expertise, and skill that is embodied in being able to get something very simple, very right.

MUJI continually strives to embody business practices that demonstrate a commitment to our communities and environment. We seek for our future MUJI team members to be aligned with this very same brand ethos to create a positive impact in all of our communities, neighborhoods, and networks.

**Summary**

Reporting to the Store Manager, the Assistant Store Manager’s main goal is to achieve sales and profit increase as well as ensure customer satisfaction by using their skills and experience, in accordance with company guidelines and substitute for the Store Manager in their absence.

**Role & Responsibilities**

**Sales**
- Introduce and promote all categories of merchandise demonstrating consistently high standards in all areas of operations.
- Drive KPIs through business analysis.
- Develops team members by working shoulder-to-shoulder to build capability, ensuring operational standards and the best customer experience is delivered in the store.
- Understands store specific barriers to growth and ensure associates are focused on top priorities to deliver the best customer experience.
- Deal promptly and efficiently with customer complaints and in accordance with MUJI's policy
- Communicate customer views and reactions to Store Manager and Support Office, when applicable
- Ensure all areas are appropriately staffed at all times of the day and all customers’ needs are met
- Be fully aware of Company’s Key Performance Indicators (KPI’s) and key calendar dates
- Manage inventory by determining appropriate inventory levels; anticipating customer demand
- Prepares requested reports
- Helps customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery
- Maintain superior knowledge of point of sale system

**Visual Merchandising**
- Assist in the layout and display of merchandise in line with MUJI U.S.A’s visual standards
- Maintain a high level of cleanliness throughout the store at all times
- Use weekly reports to maintain detailed stock information for practical display use
- Be conversant in all product knowledge and communicate information to staff
- Be aware of all advertising to appropriately inform staff and promote products
- Ensure customer satisfaction by seasonal merchandising presentation

**Team Management**
- Leading through our values while effectively collaborating and communicating information to deliver the right experience.
- Trains store staff by reviewing and revising orientation to products and sales training materials, delivering training sessions, reviewing staff job results and learning needs with store manager
- Work with the manager to perfect the customers journey with focused customer service training and best seller information.
- Has a plan in place to prioritize the right work and achieve established goals.
- Oversee stock supervisor in the maintenance and replenishment of stock, transferring and receiving stock and stockroom organization
- Ensure staff breaks are rotated daily and adhered to

**Human Resources**
- Provide support to the store manager in recruiting new staff in accordance with MUJI U.S.A. procedures.
- Work with the store manager to ensure all staff receives appropriate and necessary training to perform their duties at a high standard.
- Ensure that schedule is created to have the right people, at the right time, doing the right work to maximize on driving sales and customer experience.

**Health, Safety & Security**
- Ensure company policy on Health and Safety is adhered to
- Maintain profits by ensuring a clean sales floor and store environment
- Takes responsibility for security of the store as well as stock and cash and escalate any issues.
- Limit stock losses to the minimum working with commercial averages (maximum of 2% of sales)
- Maintain awareness of security with all staff members. Seek to heighten awareness on shop floor
- Responsible for exercising control over all company assets and assisting in the inventory process
- Ensure incident reports are filled to record any unusual occurrence

**Qualifications**
- A brand ambassador with passion for our products and philosophy
- Ability to multi-task and have attention to detail
- Prioritize and understand the importance of time management
- Flexible availability - mornings, evenings and weekends
- A passion