Medical Phone Receptionist
7 days ago
**Responsibilities**:
- Answer multi-line phone system efficiently and professionally
- Schedule, confirm, and reschedule patient appointments via phone
- Provide general information about clinic services, hours, and procedures
- Type and run reports; generate correspondence and patient documents
- Perform data entry, document scanning, and digital record management
- Sort and distribute incoming mail and communications
- Maintain and update medical filing systems (digital and/or paper-based)
- Collaborate with administrative and clinical staff for smooth patient flow
**Qualifications**:
- Proven experience in a **medical office setting**, including front desk or phone-based roles
- Proficient in **electronic medical records** (EMR) and medical filing systems
- Comfortable with **multi-line phone systems** and patient interaction by phone
- Knowledge of **medical terminology** and experience with EMR software such as **Telus Health EMR**:
- Excellent **verbal communication** skills and strong phone etiquette
- High level of **organization**, attention to detail, and time management skills
- Understanding of **patient confidentiality** and **PHIPA compliance**
**Bonus Assets (Not Required)**:
- Experience handling **referrals, OHIP billing**, or **appointment triaging**:
- Bilingual or multilingual communication skills
**Job Types**: Full-time, Permanent
Pay: $18.75-$19.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
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