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Ft Coffee Shop Shift Lead

2 weeks ago


Langley, Canada Archr Coffee + Bakery Full time

Archr Coffee + Bakery is a new independent family-owned coffee shop in Langley, BC. We are committed to providing quality food and beverages as well as an exceptional cafe experience to everyone who visits us. If you're a good-hearted individual passionate about customer service, we would love to hear from you.

**Summary**:
The shift lead assists the management team in maintaining a hospitable environment that provides efficient and friendly service and helps to ensure a quality experience for our guests, as well as our employees. Shift leads assist in training new staff, advocating for and assisting in employee development, delivering product knowledge to guests and staff, encouraging safe work practices, and demonstrating a commitment to upholding hospitality and Archr employee expectations. This position helps support and
guide team members on the floor. In addition to fulfilling the normal responsibilities of a barista, shift leads help to ensure daily operating tasks are completed in a timely manner, assist in opening and closing duties, and are accountable for reconciliation of the POS and cash handling. Shift leads help to ensure overall adherence to Archr company standards in the areas of beverage preparation, quality control, store cleanliness, organization, and their relation to company core values. The shift lead serves as a role model and resource for all baristas, and must be able to effectively problem solve and make important business decisions.

**What You'll Do**:

- Maintains and upholds all service expectations within a barista role and leads by example.
- Provides effective leadership during a shift to ensure that excellent cafe operations are consistently achieved.
- Ability to think on their feet and problem solve in the event of any work-related obstacles.
- Contributes to a team-oriented environment by recognizing employee accomplishments.
- Provides support for inventory and order placement.
- Provides exemplary customer service and serves as an on-the-job role model for exceptional hospitality.
- Ensures that all staff clock in and out at the beginning and end of shift, as well as for any breaks lasting longer than 10 minutes.
- Assists with new employee training via feedback, positive reinforcement, and providing detailed feedback to the management team.
- Properly handles all cash drawer and tip procedures for both opening and closing shifts.
- Understands and is able to explain to customers the various beverages, products, food items, and services of the cafe, and ensures staff does as well.
- Process information and merchandise through the POS register system.
- Helps ensure that employees prepare food and beverages to Archr standards for quality, consistency, and timeliness.
- Help build baristas’ knowledge of coffee and tea flavors, blends, and origins.
- Proficiency on bar and ability to assist baristas with dialing in, proper steaming techniques, and other drink building procedures.
- Helps to maintain a clean, organized, and stocked cafe environment to ensure smooth daily operations and proper setup and breakdown of cafe.
- Checks refrigerator temperatures throughout the day, each day, in an effort to maintain that company and Fraser Health standards are upheld.
- Helps enforce proper safety and sanitation procedures.
- Assists in receiving and handling product deliveries.
- Anticipates customer and cafe needs through careful evaluation of environment and customer cues.
- Helps maintain a supportive and accessible work environment for employees and guests.
- Helps to develop and support new staff.
- Maintains excellent and consistent attendance and punctuality.
- Answers all customer questions, concerns, and complaints professionally to ensure Archr Hospitality standards.
- Properly documents any employee or customer injuries that take place in the café through the use of Incident Reports, and communicates to the management team.
- Delegates staff to particular stations (barista, register, food prep, back-of-house) and runs the shift to ensure maximum operational workflow.
- Develops inclusive rapport with employees through a keen understanding of individual motivation, needs, and concerns.
- Helps the management team in assessing staffing needs based on business flow, sending employees home, or calling for additional staff as needed.
- Delegates duties and responsibilities, assigning specific tasks and ensuring team members complete all specified tasks in a timely manner.

**What You’ll Need**:

- Regularly required to stand, walk, and listen to customers and co-workers.
- Regularly required to lift and/or move items up to 30 pounds.
- Regularly required to handle food and hot beverages.
- Possess at least 2 years+ of customer service experience.
- Coffee experience required.
- Works with a team-oriented approach driven by solutions.

**What You’ll Get**:

- Wage: $19 - $21/hr + tips
- Employee discounts

**Salary**: $19.00-$21.00 per hour

**Benefits**:

- Discou