Showroom Sales Assistant

**_Who _**_are we?_**

Foundry Commercial Kitchens is a trusted partner to foodservice and hospitality operations. For restaurants, hotels, universities, hospitals and more - we specialize in DESIGN/BUILD commercial kitchen projects. Our company has a fully integrated design department and project management team to design and execute projects all over North America. We have a stainless fabrication division that builds high quality fixtures exclusively for the foodservice industry. Locally in the Lower Mainland we have an innovative showroom and test kitchen, equipment inventory, white-glove delivery teams and stainless installation teams. We are a passionate group of professionals seeking to serve our clients with the best of our diverse abilities. We are striving to be industry leaders in our field of expertise.

**_
What is the vision and purpose of this role?_**
- ** Increase sales capacity **by supporting the Sales Consultant team via coordination of sales orders, helping maximize efficiency across software platforms and to focus on proactive communication with customers.
- **Support key account needs** by responding to incoming inquiries, new order requests and customer service needs in a timely manner. Ensuring collaboration between internal co-workers and processes are followed.
- **Champion the customer experience **by being the first point of contact via both incoming phone calls and showroom visiting customers and clients. Facilitating a hospitable and welcoming environment.

**_ What are we are looking for?_**

We are seeking a talented individual looking to bring their hospitality, retail, or sales administration experience to our dynamic and growing company. We are looking for this individual to bring these 5 key competencies;

**Communication and Customer Service**
- Strong communication skills.
- Comfortable introducing new clients to who Foundry is and what makes us unique in the industry.

**Organization + Attention to Detail**
- Strong attention to detail, specifically with financial information, such as accurate sales order totals, tax calculations, etc.
- Able to organize and access information sources, such as Sharepoint, server files, individual folders.
- Able to organize and coordinate multiple tasks for multiple individuals or customers efficiently.

**Problem Solving**
- Able to seek out information needed to react and respond accordingly.

**Collaboration**
- Willing and able to work collaboratively with other team members.

**Software Aptitude**
- Experience Microsoft Office - Sharepoint, Word, Excel and Outlook.
- Able to learn and utilize, help maintain and manage CRM software (Hubspot).
- Able to learn and utilize quoting software (AQ) + ERP software (SAP).

**_What will you be doing?_**

**Reception**
- Office coordination including setting up meeting rooms for consultants with coffee/food as requested, catering orders and event support.
- Ensure showroom floor is organized and the welcome experience is consistent (welcome process, coffee/tea bar stocked etc.)
- Ensure showroom opening and closing tasks are taken care of including unlocking/locking, tidying, loading/unloading dishwasher etc.

**Sales**
- Make new sales from showroom floor - provide equipment information, stock status and pricing. Creating new orders in ERP and taking payment.

**Order Coordination**
- Coordinate logistics of open sales orders, calling customers to advise items are ready to ship, scheduling deliveries with warehouse team.
- Communicate with clients/sales on status of open sales orders, such as ETA for incoming equipment.
- Facilitate incoming payments of open sales orders, via online payment tool or through finance team.

**General Sales Assistance**
- Provide pricing and quoting assistance for incoming requests for accounts on behalf of sales consultants.
- Facilitate incoming customer service needs, directing accounts to appropriate consultants, coordinating service providers and or field complaints.

**_ Why work with us?_**
- Exciting Industry - We work in the hospitality and restaurant industry. We are working with industry leading clients that are creating incredible culinary experiences. We participate in making that culinary experience possible.
- Work-life balance - We love what we do, but we don't want that to lead to unnecessary stress or burnout. We know how to work hard and we know how to call it day. We support each other.
- Local and family owned company - Our owners are all in the building - we are committed to improving our business and the environment for our team members.
- Technology and innovation - We embrace technology, continuous improvement and innovation. We are not stale, outdated and stagnant. We embrace new ideas and provide opportunities for people to learn new skills and gain experience with the newest technology.

**_ What do you get in return?_**
- Competitive salary
- Excellent extended health benefits program (including massage, dental, etc)
- Wellness spend