Customer Care Specialist- Swedish/ English

5 days ago

Remote, Canada Line One Full time

**Works remotely**

**Hours of Operation: 330am AT- 12pm AT Monday
- Friday**

**Job Summary**:
**Responsibilities**:

- Respond to phone calls from Customers.
- Outbound calling for Customer survey/follow-up.
- Diligently follow up on outstanding Customer related issues.
- Deliver superior service and help create an exceptional experience for our Customers.

**Education and Experience**:

- Fluent in Swedish and English
- written and oral.
- 3 years of previous customer service experience/Call Centre required.
- Experience with Sales Force is an asset.

**Technical Requirements**:

- Reliable Windows PC or laptop(minimum 4G RAM, dual core processor, 10GB of hard drive space)
- Intermediate proficiency with MS Office.
- Non-wireless DSL or Cable internet connection is required. Wireless DSL (antenna on roof) and/or satellite internet are not acceptable.

**Non-Technical Requirements**:

- Superior communication skills (written and verbal).
- Superior Customer Service skills.
- Strong organizational and planning skills.
- Must be a self-starter.
- Strong reading and interpretation skills.
- Must be analytical - be able to analyze various options and take appropriate action.
- Strong attention to detail.
- Ability to work under pressure/deadlines.
- Must be honest and energetic.
- Must be able to work within a team as well as independently.
- Must complete and pass criminal background check

**Job Type**: Freelance

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift

Application question(s):

- Are you available to work from 330am
- 12pm AT Monday - Friday?

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- Swedish (required)
- English (required)

Work Location: Remote

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