Office Administration Assistant

Overview:
As an Office Administration Assistant, you will be empowered to ensure our guests receive both accurate expectations about the FlyOver Canada experience as well as a friendly, memorable impression of the attraction. This position requires staying up-to-date on current procedures, events and any other relevant information ensuring to provide the correct information to inquiring guests and team members. Representing a popular attraction in Vancouver, the Office Administration Assistant is responsible for creating and sustaining a fun environment for fellow team members and guests alike. Office Administration Assistant should always strive to represent both FlyOver Canada as well as Vancouver in a positive attitude.

The hourly rate for this role is $18.50.

**Responsibilities**:
Primary Responsibilities

Reporting to the Administration Supervisor and providing coverage for Administration Assistant, your duties include, but are not limited to:

- Completing daily cash control duties including cash reconciliations with the cash recycler, verifying and correcting cash variance, cash deposits, creating coin order request, reconciling monthly petty cash
- Processing vouchers and assisting the accounts receivable team issuing invoices
- Guest service duties include fielding telephone calls, providing guests with resolutions for issues, including ensuring accurate information & expectations are provided to guests for their FlyOver Canada experience
- Assisting with Familiarization and Complimentary ticket requests
- Providing online reservation assistance including issuing and updating Ticket Times, upgrading tickets, processing online transactions, authorizing & processing refunds
- Providing scheduling support for the team
- Assisting and completing other administrative tasks as needed

This list describes a lot of what an Office Administration Assistant does, but no job description can anticipate every single issue or project that could come up. Pursuit and FlyOver Canada might need to reduce, add or change job tasks from time to time.

Qualifications:
Ideal Experience and Behaviors
- Internally motivated, good problem-solving ability and high attention to detail
- Consistent outstanding guest service skills
- Ability to work effectively both in a team as well as unsupervised
- Excellent interpersonal skills and a positive, friendly demeanor
- Point of Sales proficiency
- Clear in both oral and written communications in English language
- Solid competency in basic MS Office tools including Word, Excel, Access, PowerPoint; Work with MS Chat, MS Teams a plus.
- Extensive knowledge about Vancouver and local area an asset
- 1+ year/s experience at FlyOver Canada an asset
- Experience in a tourism/hospitality industry an asset
- Fluency in a second language is an asset
- Familiarity with ADP or scheduling experience is an asset
- Be prepared - this role requires legal ability to work in Canada
- Must be flexible with the work schedule and available for weekdays and/or weekends

Work Environment:
WHO WE ARE

ABOUT FLYOVER ATTRACTIONS

The FlyOver attractions team brings new attractions to life and oversees existing operations. FlyOver, the Ultimate Flying Ride, utilizes state-of-the-art technology to give you the feeling of flight. You hang suspended, feet dangling, before a 20-metre spherical screen while our film whisks you away on an exhilarating journey across some of the world’s most iconic landscapes. Special effects, including wind, mist and scents, combine with the ride’s motion to create an unforgettable experience. Currently, there are FlyOver’s located in Vancouver, B.C., Reykjavik, Iceland, Las Vegas Nevada and coming soon - in Toronto and Chicago. Several future FlyOver locations are proposed and are in the development stage.

ABOUT PURSUIT

Pursuit is a hospitality and attractions company that connects guests and staff to iconic places through unforgettable and inspiring experiences and strives to become the world’s leading provider of experiential adventure travel. Pursuit generates revenue and shareholder value as one of two business units operated by Viad, an S&P SmallCap 600 international experiential services company, traded on the New York Stock Exchange under the symbol VVI.

We deliver rich travel experiences to the global market in iconic destinations through its unique hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours and travel products.

EEO Information: Pursuit is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.