Business Intelligence Analyst

2 weeks ago

Ottawa, Canada cooperators Full time

**The Opportunity**:
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

**How you will create impact**:

- Maintaining excellent knowledge of claims databases, efficiently extracting data using Business Intelligence (BI) tools or programming languages and conducting the appropriate validations to ensure accuracy, completeness, interpretability and reconciliation of data.
- Participating in the design of dashboard and tool mock-ups including documenting detailed business requirements, supporting testing, providing training and offering suggestions for improvement.
- Utilizing descriptive analytics to attain diversified knowledge of claims data issues, impacts and potential solutions, including identifying and monitoring claims data trends and designing dashboards for effective claims portfolio management.
- Providing guidance, support and training to the Claims team on the use of dashboards and self-serve tools and assisting leaders in accessing and analyzing data to inform business decisions.
- Supporting the development, measurement, monitoring, and reporting of key performance metrics to support planning and execution assessments.

**How you will succeed**:

- You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.  
- You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
- You have strong communication skills to clearly convey messages and explore diverse points of view. 
- You build trusting relationships and provide guidance to support the development of colleagues.

**To join our team**:

- You have five years of experience in a statistical, business intelligence or related analytics role.
- You have a post-secondary degree in Actuarial Science, Mathematics, Statistics, Finance or a related discipline.
- You have advanced analytical skills, including demonstrated experience appropriately evaluating and resolving complex problems.
- You have working knowledge of programming languages, statistical methods, and business intelligence tools.

**What you need to know**:

- You will travel occasionally.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

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