SAP Ixp Intern

**We help the world run better**

**About the SAP Internship Experience Program**

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

Three reasons to intern at SAP
- Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
- Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

**About the team**

The goal of the S/4HANA Solution Area Customer Advocacy Team is to support the global Customer Success Partner (CSPs) with customer renewals, adoption, expansion/upsells, and references.

The focus of this internship will be to learn about the different core dimensions of what it means to build a Customer Success organization. The intern will be able to develop knowledge and capabilities in the following areas: SAP S/4 HANA Cloud and Digital Supply Chain Solutions, as well as Customer Relationship Management, Marketing & Communications, Data Analytics, Operations, Team Enablement, and Audience Engagement.

**What you’ll do**

Position Title: SAP iXp Intern - Customer Success Marketing & Communications Specialist

Location: Vancouver, BC

Expected Start Date: ASAP

Contract Duration: 8 months, 40 hours per week

In this role, you will be part of the Customer Advocacy team and support our Global Customer Success Partners (CSPs) by building best-in-class customer experiences, with a focus on the areas listed below.

Content Strategy & Management:

- Brainstorm, create, and maintain content for xCSP audiences
- Standardize blog content strategy - creation and execution
- Maintain solution pages for all S/4HANA post-sales activities
- Build framework to support Customer Lifecycle Management
- Regularly run a content audit to update broken assets and links
- Execute on asset strategy for internal and external audiences

Customer Events & Webinars:

- Professional writing, editing, and proofreading of internal and external communications
- Timely coordination and execution of virtual customer events (webinars, roundtables, and vCSD) from scheduling to material collections, live event support and post-event follow up (ie. on Zoom)
- Respond to/escalate participant/presenters inquiries
- Supporting in-person customer event logistics

Analytics:

- Track and manage customer references and post-event customer engagement analytics
- Manage and create Excel spreadsheets (X/VLookup, Conditional Formatting, etc) for data reporting activities

Video & Graphic Design:

- Design and edit video and audio content such as event recap videos, customer stories, team videos, podcasts

**Who you are**

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.
- Background in Marketing, Communications, Commerce, Economics, Management Information System (MIS) or Business Technology Management (BTM) related degree (Bachelor’s, Master’s, MBA)
- Supply Chain Education/Experience an asset
- Proficient in content creation
- Website management skills an asset
- Previous marketing/communications experience an asset
- Data Analysis experience a strong asset
- MS Excel skills (e.g. V/XLOOKUP, Conditional Formatting, and etc) for data cleansing and reporting
- Project Management
- Content Management
- Strong Relationship/Interpersonal skills
- Detail Oriented
- Curious
- Demonstrated Self Starter
- Strong organizational skills
- Business Acumen
- Consultative Skills
- Demonstrate strong collaboration skills
- Experience with graphic design tools such as Canva, Adobe Suite
- Video creation
- Previous event planning experience an asset
- Experience with ON24 or Zoom or virtual webcast platforms a strong asset
- Experience with SAP Analytics Cloud a strong asset
- Experience with SAP Marketing Cloud a strong asset
- They should be a team player, with a self-starter attitude and the ability to work with mínimal direction
- Strong communication/writing and organization skills are important

Above all, they should be passionate about customer experience and value realization.

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for