Sales Support Associate

**Sales Support Associate**

**MCAP at a Glance**

Joining MCAP means you will be a part of our diverse workforce of highly talented individuals who are recognized for their expertise and success At MCAP, your professional expertise, commitment to teamwork and passion for service excellence are recognized and rewarded with competitive total rewards offering, a career with continuous learning and development (formal & informal training), and exciting opportunities in a dynamic, entrepreneurial environment.

**The Role**

This position is responsible for overall administrative support for the Broker Origination sales teams. This role is primarily responsible for completing new broker registrations and maintenance of existing broker data. Other duties include broker portal login creations, broker portal maintenance, marketing campaigns, maintaining Salesforce information, and reporting for the Broker Origination Sales teams. Additionally, the role is responsible for advising appropriate departments/teams to update rates for all systems, and deploying rate change notices to brokers
- Manage new broker registration process
- Manage new broker portal account set ups
- Triage deals not ingested and notify Sales accordingly
- Troubleshoot broker portal inquiries and password resets via Sales teams.
- Manage Acceleration/Deceleration of broker status (liaison with VP, Sales, Directors, Sales, FIU, OPS, and Underwriting)
- Work with Sales team to manage broker info changes (update all impacted systems)
- Maintain and update broker contact information in enterprise underwriting system and Salesforce
- Provide support on promotions and reports as required by VP Sales, Directors of Sales, Underwriting, and BIE
- Rate Change Process
- Operate as a liaison to the Operations, FIU, Finance, IT, and Sales teams with any issues or requests relating to brokers
- Assist in daily uploads to Salesforce
- Deployment and coordination of Marketing campaigns and communication to brokers
- Project coordination for special Sales, Operational, & Strategic initiatives
- Ongoing maintenance of Standard Operating Procedure (SOP) process documents

**What You Bring To The Team**
- 3 years office and mortgage experience
- 2 years or more client facing experience
- Exceptional oral and written communication skills
- Excellent organizational and time-management skills
- A keen attention to detail and accuracy
- Ability to multi-task and prioritize work in a fast-paced environment
- Strong analytical, problem-solving, and critical thinking skills
- Proven ability to foster relationships
- Strong customer service skills
- Self-driven and motivated with the ability to work both independently and in a team environment
- Carries out duties with integrity and takes responsibility for actions
- Strong Marketing and/or Customer Loyalty understanding
- University Degree/College Diploma preferred

If this sounds like you and you are looking to be a part of one of Canada’s largest independent mortgage finance companies, then we want to hear from you

**Be A Part Of Something Great**

MCAP is Canada’s largest independent Mortgage Finance company with over $150 billion in assets under management providing mortgage solutions for residential and commercial properties. For over 35 years, MCAP originates, trades, securitizes and services mortgages in offices across Canada. MCAP originates residential mortgages exclusively through the mortgage broker channel as we believe that a professional mortgage broker is a consumer's best option and MCAP actively promotes the services of mortgage brokers across the country. MCAP is also a leader in the Canadian residential construction lending market with over 25 years in the business. Our teams of dedicated professionals serve a variety of developer, construction and lender clients across Canada.

**Position #**: req1923

**Employment Status**:Permanent Full Time

**Location**:Waterloo; Ontario

**Number Of Openings**:1

**Department**:Residential

**Internal Job Title**:Support Associate, Broker Intelligence & Engagement

The above information in this description has been designed to indicate the general nature and level of work performed by employees in the position. It is not designated to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

MCAP provides equal opportunities for all applicants and is committed to fostering an inclusive, accessible environment, where all employees feel valued, respected and supported throughout the recruitment and employment process. If you require accommodation, we will work with you to meet your needs.