Sales & Community Coordinator

Canlan Sports is the largest private sector operator and developer of recreational sports complexes in North America. The company's success in the recreation-entertainment & hospitality industry is attributed to a combination of innovative programming, service delivery leadership and world-class sports complexes. We understand our customers’ need for service excellence and are committed to it.

**Job Summary**:
The Sales & Community Coordinator is an inside sales professional who is passionate about selling the sports and recreational experience with a truly differentiated competitive advantage. They are primarily responsible for uncovering additional sport surface sales and booking opportunities through effectively managing the facility’s surface flow including contracts, spot rentals, public programs, third-party tournaments, and in-house tournaments.

This role supports the entire sales and community outreach process; from bringing awareness and promoting the facility’s products and services, to the introduction of the facility to the prospect, to maintaining ongoing communication throughout the ‘life-cycle’ of the customer.

**Accountabilities**:
**Business Goals, Ongoing Planning and Work Management**:
**Sales & Revenue Development**
- Adhere to and support
- The Canlan Mission, Vision and Culture Statements
- Canlan’s policies, procedures and best practices
- The Customer Service Charter
- Corporate priorities
- Management and maintenance of the complexes operating system, pertaining to Ice Contracts and Spot Rentals, public programs, third-party tournaments and in house tournaments
- Administration and execution of all community programing including but not limited to the following:

- Drop-in programs
- School skates
- Birthday parties
- In-house tournaments
- Retain all existing Contracts, In-House Tournaments and grow surface sales with targets provided by the Manager, Sales & Customer Care
- Under the guidance of and with the Manager, Sales & Customer Care:

- Assist in the development and execution of a fully integrated direct sales strategy for the facility, ensuring a proactive and aggressive approach to revenue development, through Strategic Sales, and community outreach plans
- Provide assistance to the General Manager in the creation of the annual sports surface plan maximizing all opportunities for all in-house Products, Community Program Initiative, internal and external tournaments, contract holders and special event initiatives
- Assist in the discovery, development, and relationship-building opportunities within their market through contact, to create new customer revenue opportunities and maximize revenue from existing customers
- Input into the monthly and quarterly review process to analyze the effectiveness of the surface sales plan

**Team (Effective Work Group) Development and Customer Focus / Relationship**:
**Customer Focused, Customer Relationships**
- Under the leadership and direction of the Sales and Customer Care Manager and General Manager, ensure facility customers experience “best-in-class” experience, customer care and overall satisfaction
- Provide assistance in ensuring contract customer relationships at facility level from an initial single point of contact responsibility through ongoing relationship development for the purpose of revenue maximization and long term business sustainability
- Under the leadership of the Sales and Customer Care Manager, be responsible for the creation and execution of in-house tournament initiatives and acts as in house point of contact for all 3rd party events

**Decision Making and Results**:
**Manage Financial Accountability and Administrative Requirements**
- Under the direction of the Sales and Customer Care Manager, provide assistance in the management of the signed contracts, and accounts receivable process as it relates to the contract sales
- Provide assistance in regular reporting requirements providing facility performance to plan and providing strategic recommendations and/or analysis to meet and exceed plan
- Other duties as assigned by the Sales and Customer Care Manager.

**Strategic Relationships and Managing Conflicts**:

- Under the direction of the Sales and Customer Care Manager provide support and assistance to our League & Program departments, including but not limited to sport surfaces, food & beverage (on a collaborative basis) and sports stores (where applicable) to ensure facility goals are achieved

**Operational Responsibilities**:
**Safety**:

- Adhere to all Risk Management policies and procedures
- Enforce Health and Safety Standards with team members to ensure a safe working environment and a safe customer environment for the facility as detailed in the Risk Management checklist
- Ensure all department staff are trained in emergency response (as relevant to their role) including implementation, location and use of Facility Emergency Plan, Incident Reports, First Aid Kit, Eye Wash Station