Director, Integrated Approach Program

**Position Responsibilities**:
1. Program Coordination and Governance:

- Serve as the central point of coordination for the Integrated Approach Program, ensuring alignment across governance teams.
- Establish and run program governance forums, including working groups and monthly steering committee (SteerCo) meetings, ensuring clear communication and effective decision-making.
- Maintain the overall health of the program by proactively identifying risks, issues, and dependencies, and driving resolution.
- Ensure seamless connectivity and collaboration across various stakeholders and workstreams.

2. Execution and Delivery:

- Drive agile program execution to meet key deliverables, ensuring milestones are achieved on time and within scope.
- Monitor program KPIs and metrics, providing regular updates to the Head of IAP Centralized Governance.
- Lead problem-solving initiatives to address program challenges and risks in a timely and effective manner.

3. Vendor Oversight:

- Oversee vendor activities to ensure alignment with program objectives, contractual obligations, and performance standards.
- Manage vendor relationships, ensuring timely delivery of quality outcomes and value to the program.

4. Leadership and Team Management:

- Provide leadership and direction to a small team of program staff, fostering a culture of collaboration, accountability, and high performance.
- Mentor and develop staff, ensuring effective delegation and capacity-building.

5. Tools and Technology Management:

- Leverage experience with GRC tools such as Archer or ServiceNow (SNOW) to support program governance, reporting, and execution.
- Ensure appropriate use of tools to track, measure, and communicate program progress and risks.

**Required Qualifications**:

- Bachelor's degree in Business, Risk Management, Information Technology, or related field. Post-graduate degree or professional designation in a related risk, control or compliance domain is an asset.
- Minimum of 10 years of experience in program management, governance, or a related leadership role.
- Experience coordinating complex, cross-functional programs involving multiple stakeholders.
- Strong background in Risk, Privacy, Compliance, Audit, or IT domains.
- Hands-on experience with GRC tools such as Archer or ServiceNow (SNOW).
- Proven ability to lead agile execution and drive successful program outcomes.
- Experience managing vendor relationships and overseeing vendor performance.
- Prior experience managing teams with strong leadership and mentoring abilities.

**Preferred Qualifications**:

- Excellent problem-solving and critical-thinking abilities to address program risks and challenges.
- Strong communication and stakeholder management skills, with the ability to influence across levels.
- Exceptional organizational and execution skills to deliver program milestones.
- Proficiency in governance frameworks, agile methodologies, and program reporting.
- Ability to foster collaboration across diverse teams and workstreams.

**When you join our team**:

- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.

**About Manulife and John Hancock**

**Manulife is an Equal Opportunity Employer**

**Primary Location**

Waterloo, Ontario

**Working Arrangement**

Hybrid
**Salary range is expected to be between**

$100,950.00 CAD - $181,710.00 CAD

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short