Ecommerce Associate

1 week ago

Toronto, Canada Metal Supermarkets Full time

Ecommerce Associate - Job Description

Position overview

The Ecommerce Associate is a key contributor to Metal Supermarkets ecommerce performance. To be successful, you will need to be customer service oriented, a stickler for detail, natural problem-solver, a strong communicator and highly motivated.

The Ecommerce Associate will provide ongoing support and customer service to customers and store locations to assist in processing orders, resolving disputes and expediting shipments to online customers.

Major responsibilities
- Track and measure results to increase ecommerce performance
- Liaise with stores across Canada and the United States for order fulfillment and updates.
- Assist in delivering an exceptional online customer experience which includes:

- Coordination and timely processing of online returns
- Investigate possible delays in shipments, open investigations and follow-up with store locations
- Work with stores to update system and communicate order status
- Identify strategies to improve user experience, acquire new online customers and grow revenue
- Research product specifications and work with internal teams
- Assist in ensuring accurate information on all items on the site, including descriptions, shipping restrictions, pricing and any enhanced product content
- Assists in website user testing and IT enhancements
- Evaluate and execute special projects as assigned
- Appropriately prioritize workload to ensure the expeditious posting of new products

Skills and qualifications
- 3+ years’ experience in a directly related ecommerce role
- Keen attention to detail to ensure completely accurate information for hundreds of products
- Analytical, with strong experience using numbers to deliver insights and action using Excel, Google Analytics and other tools
- Clear understanding of current and emerging ecommerce best practices
- Proficient communication skills
- Strong working knowledge of MS Excel or similar
- Excellent problem-solving skills, analytical skills and be able to multi-task
- Excellent organizational skills, with strong attention to detail & timelines
- Excellent written and verbal communication skills
- Strong ability to work independently and within a team environment

**About Metal Supermarkets**:
Have you always had a natural way with people? Do you love to help? Are you good with your hands and value great customer service? Do you think “yes” before “no?” Are you solutions driven and take pride in customer satisfaction? These traits could make you the perfect fit for a job with variety and great compensation in a stable industry with a rapidly expanding organization.
Metal Supermarkets is the world’s largest supplier of small-quantity metals with stores across the U.S., Canada, and the U.K. We sell a variety of metal products and cutting services to businesses and consumers. Our customers love us because of our outstanding customer service. We’re fast, friendly, convenient and knowledgeable. We’re passionate about service.

Pay: $50000 - $55000 per year

**Benefits**:

- Paid time off
- Flexible schedule
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k) matching
- Paid training

Job types: Full-time

Schedule:

- 8 hour shift
- Monday to Friday

Education: Associate's degree

Work location: On-site

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