Technical Product Specialist

1 week ago

Remote, Canada RHI Magnesita Full time

**Technical Product Specialist
**About the job**

RHI Magnesita is seeking a dynamic Technical Product Specialist. This will be a remote role and will require up to 50% travel.

**The tasks include**:

- Lead Acts as an interface between R&D, Sales, Operations and Product Management.
- Create customer specific refractory concepts and system solutions
- Customer service including on site monitoring of service trials, troubleshooting, fact finding etc.
- Facilitate technical training of product installation to both internal employees as well as external customer employees.
- Initiate and support market roll out of new products
- Provide & transfer information about new product developments (sales information)
- Set-up and revise product portfolio including related equipment
- Provide product-related expertise as input for continuous process and product development (design, grade portfolio, packaging, recycling etc.)
- Support in the non-conformity release process
- Definition and follow-up of R&D projects based on market demand (acting as a project initiator)
- R&D support for handling claims: sending samples, discussion of investigation results and R&D reports
- Report of product performance on a regular basis
- Collect market information and news, process it and make it available for other colleagues in a suitable way
- Analyze, compare, and benchmark competitor information with RHI Magnesita performance. (e.g., prices, technical product properties, developments, strategies)

**About you**

Do you have:

- 4-6 years' experience in steel or refractories
- Refractory or Steel Melting experience is required
- Working experience in making carbon steel products preferred
- Strong problem-solving skills
- Independent worker and self-starter, who contributes to the overall team objectives
- Must be comfortable in dealing with customers from all levels
- Proven experience in building strong stakeholder relationships
- Hands on, forward thinking, and improvement/results driven
- Works effectively and collaboratively, including clear written and verbal communications
- Proficiency with MS Office Suite of products, specifically MS Outlook, Excel, Word and PowerPoint

**As a much-valued employer**:

- We offer you a varied and challenging role within the world market leader that is driving positive change
- We give you the opportunity to take part in shaping the future of the industry leader in innovative technology
- ** Amazing benefits Medical, Dental, Vision, 401K, +**

**About RHI Magnesita**

RHI Magnesita is the result of the combination of RHI and Magnesita to form the global leading supplier of high-grade refractory products, systems, and services. With more than 14,000 employees across more than 40 countries and 3.1 billion in revenues we are the driving force of the refractory industry.

**Learn more about us and follow us at**:
**Find us on**:LinkedIn, Facebook, Instagram, YouTube

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