Bilingual Customer Experience Agent- Remote

2 weeks ago

Montréal, Canada Intiveo Full time

**Bilingual Customer Experience Agent**:
We're looking for a Bilingual Customer Experience Agent (French/English) to join our growing team This is the perfect role for someone who is passionate about delivering amazing customer experiences in a fun startup-type environment.

Reporting to the Manager, Customer Experience, you will be a part of our Customer Success team where you will be working alongside talented customer success managers and onboarding managers to provide outstanding support to Intiveo's new and existing clients.

If you are a coachable, curious, and passionate individual, intrigued by our vision of improving patient care through technology, we would love to hear from you

**Who We Are**
Intiveo is a popular patient communication SaaS product used by 14,000 medical practitioners to communicate with over 18 million patients.
We are a remote-first company and we do it well
Our goal is to continuously improve patient care by understanding communication needs, behaviours, and preferences.

✨**What You'll Do**
- Handling inbound customer inquiries and support requests in both written and verbal French and English
- Proactively reaching out to customers that require assistance or account reviews
- Communicating directly with customers to identify their goals, direct them to best practices and answer product questions
- Work in a progressive and challenging environment where you will be rewarded for your hard work
- Assisting in developing best practices for handling support requests
- Assisting the Manager, Customer Success in retention and upselling
- The working hours are generally between the hours of 6:00am - 5:00pm daily

✨**Who You Are**
- Minimum 1 years' experience in a customer-facing support role in a SaaS environment.
- You are an excellent bilingual communicator - both written and verbal French and English. While we don't require any formal assessment like DELF, we're looking for someone who is fluent in French but can use English just as effectively in a social, professional or academic context.
- Experience with customer support software (Zendesk).
- Strong business, operational and technical aptitude.
- Comfortable working in a fast-paced, scaling SaaS company

**More About Intiveo**

At Intiveo, we are committed to creating a culture that is inclusive and welcoming of different perspectives, life experiences, cultures and identities. We believe that our differences make us stronger and that many unique perspectives, experiences and backgrounds make for better ideas and more well rounded decisions. Simply put, we love our diversity

We encourage applicants from non-traditional backgrounds. If you feel like you don't check all the boxes but have the potential to learn what you don't know and grow with the team, please apply.

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