Bilingual Inside Sales Representative

PURPOSE:
GerrAudio is searching for a competent Bilingual Inside Sales & Customer Service Representative to join the team in Brockville, Ontario.

This position will work closely with the VP of Sales, VP of Marketing & Operations and internal sales and support teams to ensure all sales coordinating activities are executed in a timely and accurate manor. This position will also assist with some of the company’s marketing initiatives.

Position Requirements:
Totally bilingual - English and French
Proven customer support experience or experience as a customer service representative
Highly organized with exceptional time management skills; ability to prioritize and juggle multiple projects simultaneously
Customer-oriented and ability to adapt/respond to different types of personalities

*Bonus: experience organizing tradeshows or regional events, marketing experience, digital advertising experience

Position Responsibilities:
Provide accurate quotations - verbal and formal
Process & verify sales orders for pricing inaccuracies; send confirmations to dealers with ETAs and any corrections.
Send in Purchase Orders to fill customer orders and maintain regular inventory
Manage and control back-orders
Be aware of client timelines and deadlines
Be proactive in solving problems and coming up with solutions
Order finished products, parts and components
Provide support to warehouse operations, as required
Proactive communication when required with customers
Provide information regarding product specifications, price, availability, warranty and delivery
Confirm receipt of client purchase orders; inform client of delivery time and/or delays and send tracking information once order has shipped
Consultation with, and co-ordination of, information to other employees, especially those in the regional offices, and external customer, suppliers, and service providers as required to meet customers’ needs
Order literature, business cards, and office/warehouse materials as needed
Update trade show schedule yearly; develop and complete trade show check list; support and assist in preparation for and at trade shows, as required
Assist with regional training events or large demonstrations; coordinate invitations, follow-up communications, etc.
In general, be willing to help out any other employee or function experiencing a heavy workload
Make travel arrangements and bookings as required
Keep desk area organized, filing up to date & perform other duties as assigned.
General housekeeping of the office, kitchen dishes, etc.

OTHER GENERAL ADMINISTRATION

Adopt general operational ability and knowledge sharing with all internal departments (basic training will be provided on all job duties)

QUALIFICATIONS:
High School graduate who has taken Community College courses in Office Administration, Sales or Marketing or Equivalent Work Experience.
An interest in Theatre Production, Mechanical or Electronic Technology will assist in gaining a thorough technical knowledge of the company’s products.
2+ years of experience in a customer service / inside sales support position, preferably in a smaller, technically orientated distributor, customer sensitive operation.
Totally bilingual in both English and French.
Excellent interpersonal and customer service skills with the ability to listen and communicate (written & verbally) effectively.
Developed time management and organizational skills, ability to set priorities, meet established deadlines, be proactive, make decisions and solve customer’s problems and disputes.
Able to be flexible, multi-task and work independently while being cooperative and supportive as a member of a small team. A go-to, get things done type of energetic individual.
Valid Class G Ontario Driver’s Licence that is maintain it in good standing, to drive the company’s van, while not negatively impacting our automobile insurance premiums and a personal vehicle, which can be used for business, use from time to time, is considered an asset.
Bondable and/or able to produce/secure a Police Record Search Certificate.
Ownership of or ability to obtain a valid Canadian Passport and to travel freely into the USA.

**Salary**: $45,000-$48,000 per year

NOTE: The foregoing is intended to outline the general description of duties and responsibilities for this position. It is not intended nor should it be interpreted as a complete description. GerrAudio Distribution Inc. reserves the right to amend this position description at any time provided that such change does not represent a substantive change in the purpose or essential nature of the position.

WHO ARE WE?

GerrAudio Distribution has serviced the Canadian professional audio market for over forty years. The company represents top tier audio and communications equipment manufactures based out of the UK, Europe and the USA, and provides first class sales support and after-sales service to its diverse customer base across Canada. GerrAudio’s customers include, but are not li