Registration Officer

**Campus Location**:New Westminster**

**Regular / Term**:Term Full-Time (December 16, 2024 to April 30, 2025)**

**Closing Date**:Open Until Filled**

**Position Summary**:
We are seeking a dedicated and detail-oriented Registration Officer to join our team. This vital role is integral to ensuring a seamless registration experience for students and maintaining the accuracy and integrity of student records. If you are passionate about customer service, adept at managing data, and thrive in a dynamic environment, we encourage you to apply.

The Registration Officer plays a crucial role in supporting students by managing enquiries, processing registration payments and refunds, and maintaining accurate student records within the Colleague system. This role involves providing comprehensive registration services, including registrations, transfers, withdrawals, and credit card payment processing. The officer ensures the integrity of student data and collaborates with program areas to stay updated on course offerings and address any discrepancies. Additionally, the Registration Officer handles cancelled classes and addresses student concerns effectively.

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**Qualifications & Requirements**:

- Certificate or diploma in business, office administration, or accounting.
- 3 years relevant experience; or acceptable equivalent combination of education, training and experience.
- Technical support experience in a web-based environment is a definite asset.
- Excellent verbal and written communication skills required.
- Ability to establish and maintain effective working relationships with a variety of clients from a diverse background.
- Excellent telephone manner and the ability to stay calm under pressure.
- Excellent customer service skills with the ability to communicate courteously and effectively in-person, in writing, and over the telephone.
- Aptitude to learning new software and computer systems.
- Proven ability to work in a team environment and the ability to work independently.
- Proven ability to multi-task, establish work priorities and to work in a high volume, detailed environment with attention to accuracy and timelines.

**About JIBC**:
Justice Institute of British Columbia (JIBC) is a public, post-secondary institution that provides education and training to those who’ll be there to support British Columbians and others around the world, when a life is at stake or when health, safety or property is in jeopardy. Work for JIBC and be a part of the big picture - supporting justice and public safety professionals at all stages of their careers in fields including law enforcement, firefighting, paramedicine, security and emergency management.

As a JIBC employee, you’ll play a role in our educational programming, which also includes complementary and related areas of study - from conflict resolution, mediation, leadership and counseling, to cybersecurity, business intelligence, and tactical criminal analysis - as well as applied research in the justice and public safety fields. Join our team and help us prepare JIBC graduates to contribute to safer communities and a more just society.

***What JIBC Offers**:
We offer a total compensation package that includes Extended Health and Dental Benefits, and enrollment in the Municipal Pension Plan after six months. In addition, we offer 15 vacation days annually (pro-rated in first year), as well as other generous leave entitlements.

**Salary Range**:
$53,512.83 to $57,185.10 per annum (BCGEU Pay Grid 11)

*This position is currently eligible for Service Improvement Allocation of $41.65 bi-weekly*

**Posting date**:
December 6, 2024

**Position Type**:
BCGEU

**Position Number**:
1000240

**Employment Type**:
Full-Time Term

**Work Arrangements**:
This is an in office, regular, full-time (35 hours per week) position. Monday to Friday 8:30am - 4:00pm, at JIBC's New Westminster Campus.

**How to Apply**: