Meter Serviceperson

**Elexicon Energy’s is the fourth largest municipally owned local hydro utility in Ontario servicing over 174,000 residential and business customers across the eastern part of the Greater Toronto Area including Pickering, Whitby, Ajax, Clarington, Belleville, Gravenhurst, Uxbridge, Port Hope, Scugog and Brock. We are the fastest growing public electric utility in the province, in an electrifying industry that is shaping the discourse across multiple sectors as Canada drives towards its commitment to achieving net-zero emissions by 2050.**

**METER SERVICEPERSON**:
**WHY JOIN OUR TEAM?**

At Elexicon Energy we believe in living and leading our values through our daily actions. Our people are passionate about what they do and are engaged in day-to-day operations, projects, and initiatives to support Our Why of empowering the communities we serve and helping customers create the possibilities that energize their future. This is an exciting time to join our growing team as we develop the strategies and plans to support a new brand and vision for customer centricity and operational excellence

**DUTIES AND RESPONSIBILITIES**
- Be very familiar with all safe work practices as set out by IHSA and company standards and work in conformity thereto.
- Inform customers of service requirements, energy savings measures, power factor correction and other public relation services as required.
- Disconnect and / or reconnect of electric services, including for non-payment and failure to contract.
- Delivery of hand delivered notices as required.
- Changing single phase meters (reverification, damaged or other reasons).
- Assist with the deployment/installation of Remote Disconnect meters.
- Ensure Elexicon vehicles and equipment under their control are maintained and defects are reported to the Fleet Services and/or Supervisor Metering as appropriate.
- Maintenance of the Meter Reading System including installing key boxes, repairing meter cabinets or doors, cutting keys etc.
- Responsible for working knowledge of and for all legislative compliance under their immediate control.
- Liaise with contractors/electricians as it pertains to Elexicon metering requirements and configurations.
- Liaise and communicate with other Elexicon departments as appropriate during the course of their regular duties and while troubleshooting or investigating meter discrepancies and inquiries.
- Ensure that all OEB and Elexicon KPIs are met including customer appointments. Assist with the tracking, collection and verification of KPI data.
- Document and verify all repair work with the contract meter shops as required
- Issue, return and scrap all inventory material and equipment to and from the field. Dismantle and inspect returned material to inventory or scrap.
- Prepare and investigate inventory discrepancies and perform inventory cycle counts on a monthly basis.
- Troubleshoot electrical problems regarding metering services.
- Install and troubleshoot communication problems regarding AMI wireless network.
- Other duties as required.

**MINIMUM REQUIREMENTS**
- High school diploma or equivalent
- 3 to 5 years relevant experience that includes electrical theory and knowledge, and customer service.
- Strong computer skills with the ability to learn and operate unique metering software.
- Must have a minimum glass G license.

**KEY SKILLS & QUALIFICATIONS**
- Strong written and oral communication.
- Previous customer service experience required.
- Detail oriented with strong organizational skills.
- Ability to work independently as well as in a team environment.
- Experience working in the vicinity of live electricity.
- Strong electrical knowledge

**Please note: Elexicon’s Vaccination Policy requires confirmation of full vaccination status as a condition of employment.**

**OUR COMMITMENT TO DIVERSITY, INCLUSION, EQUITY, AND BELONGING**:
**Elexicon Energy embraces and celebrates our collective diversity. We are committed to fostering an inclusive, diverse and equitable workplace built on respect, support and collaboration.**

**In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act, 2005, accommodation is available upon request at any point during the recruitment process. If you require accommodation please let us know and we will work to meet your needs.