Medical Secretary

**Position Title: Medical Secretary (0.8 FTE)**

**Employment Status**:Temporary Part Time Contract (8 weeks)

**Position Status**: This is a Bargaining Unit position. All terms and conditions of the collective bargaining agreement apply.

**Hours of Work/Schedule**:28hours per week (0.8FTE)

**Position Reports To**:Manager, Integrated Care and Experience

Salary Range: Annualized salary range $35,756 - $38,286, (based on a 0.8 FTE) commensurate on skills and experience, plus participation in HOOPP.

**Primary Work Location**:Pickering ON; (with flexibility to transition to/work at other DCHC sites as required).

**Organization Overview**

Durham Community Health Centre is a recognized leader in redefining the experience of community-based health and wellness services. We provide access to high quality holistic and inclusive care that is responsive to the needs of the community and empowers individuals to enhance their own well-being.

Our name embodies what we do every day - we care. Caring for the health and wellness of our communities' residents is the cause that unites us. It shapes our thinking and guides our actions.

Durham Community Health Centre is a registered charitable organization providing a variety of free, community programs and services including: health promotion and wellness programs; primary care, counselling and mental health; diabetes education; Hepatitis C screening, treatment support, education and outreach; geriatric assessment & intervention; young parent support, youth programs, Indigenous programs; community development programs; and fundraising events which include developing charitable partnerships/sponsorships to fund programs.

In line with the CHC Model of Health and Wellbeing, our expert team works with our clients to provide holistic care, support, and wraparound services that empower clients to improve their health and wellness. We strive to be accessible to those in the community who face access barriers like culture, gender, geographic isolation, homelessness, language, physical disabilities, poverty, and race.

We are Durham Community Health Centre Care. Compassion. Community

**Position Overview**

The Medical Secretary will be a welcoming, effective, collaborative member of the Agency’s _Clinical Services, Primary Care_ inter-professional team. The Medical Secretary works within the _Administrative Support Team_ (AST) to support our primary care service providers. These include the Registered Nurses, Nurse Practitioners, Physicians and Dietitians on our _Medical Services Team_ (MST) and the Therapists (Registered Social Workers and Registered Psychotherapists) on our _Counselling Services Team_ (CST) as well as the Interprofessional Care Team (IPC). The Medical Secretary will be the first point-of-contact for clients in our community which often includes people who are marginalized and at-risk with respect to the social determinants of health.

**Key Responsibilities**
- Actively contributes to developing and maintaining a _welcoming environment_ for Durham CHC clients and our community by demonstrating a non-judgmental, respectful, and accepting approach to client care - whether meeting clients face-to-face or speaking to clients by telephone.
- Demonstrates excellent _customer service skills_ for our internal and external clients and stakeholders.
- Provides accommodation and maintains accessibility for clients as needed, whenever possible.
- Able to maintain _active awareness_ of people entering and leaving Durham CHC’s facilities, ensuring that clients are checked-in, registered for service(s) and ensuring personal awareness of any special requirements/provisions that are noted in the client’s Electronic Health Record (EHR). Example: When clients are checked-in, ensuring that demographic data, emergency contact information and health card information are maintained and updated.
- Share and/or perform the duties of “Receptionist” when required - and effectively connect clients with the right service at the right place, at the right time.
- Opening and closing Durham CHC facilities from time-to-time, by following established policy and procedures to ensure client timely access to service and that the building is secured.
- Flexibility to work or drive to meetings at any of Durham CHC’s clinical locations in our service area, as required.
- Ability to work a flexible schedule with at least one evening per week.
- Actively maintain awareness and understanding of Durham CHC services and programs.
- Given that the Medical Secretary will be assigned to specific MST and CST service providers as their “Buddies”, the Medical Secretary will be responsible to collaborate with their Buddies to ensure that their schedules are managed effectively and efficiently (e.g., maintaining full appointment schedules, recalls made in a timely manner etc.) In turn, this will help enable Durham CHC’s MST and CST service providers to meet the performance targets that are set by our funders