Medical Office Assistant/receptionist

2 weeks ago

Campbell River, Canada Laichwiltach Community Health Centre Full time

**Overview**

**Responsibilities**

a. Greet patients and visitors with warmth and professionalism, ensuring an inclusive and culturally respectful environment

b. Manage phone inquiries, schedule appointments using EMR systems, and maintain patient records in compliance with provincial privacy regulations (Personal Health Information Protection Act - PIPA)

c. Registering new patients, assist with appointment booking and ensure collection of patient’s required billing information (MSP or other) and necessary documentation is on file and complete.

d. Collaborate with patients and staff to ensure the appropriate appointments are booked and that workflows are efficient, creating a positive experience for patients and staff.

e. Provide information on services, procedures, operational policies, ensuring that patients understand their healthcare options.

f. Coordinate referrals to specialists and community health services, acting as a liaison between patients and healthcare providers.

g. Support patients in accessing resources such as mental health services, traditional healing options, preventative care programs and other services available.

h. Ability to de-escalating emotionally charged conversations where this is needed would be a benefit.

**Administration**
- **b.**_Ensure the integrity and confidentiality of medical records per BC College of Physicians and Surgeons standards and adhere to ethical guidelines
- **c.**_Demonstrate complete and accurate charting of all patient information while ensuring confidentiality and communicate with discretion and compassion.
- **d.**_Process billing and insurance claims, including understanding BC Medical Services Plan (MSP) billing regulations and any associated funding dynamics.

**Qualifications, Education, Training and Experience**
- Completion of a MOA certificate from an accredited educational institution
- minimum of two years of recent experience working as an MOA.
- Familiarity with electronic medical record (EMR) systems and proficiency in office software.
- Knowledge of BC healthcare regulations, MSP billing procedures and fee codes.
- Must have a valid drivers license and must be legally entitled to work in Canada. A criminal record check is required prior to an offer of employment being made to the successful applicant.

Pay: $20.00-$25.00 per hour

Expected hours: 35 per week

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Schedule:

- Day shift
- Evening shift
- Monday to Friday

Work Location: In person

Expected start date: 2025-02-03

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