Learning Management System Administrator

**At Chartwell, we’re all about Making People’s Lives Better for our residents, their families, and our employees. Join an exceptional group of diverse, caring, and passionate people who are inspired to make a difference in their own lives and are dedicated to delivering an experience that is personalized, memorable and feels like home for more than 30,000 residents across the country.**

The LMS Administrator role is the primary point of contact for Chartwell’s learning management systems. The role is responsible for publishing digital learning content, contributing to ongoing system improvements, resolving system issues, generating reports, and assisting learners with troubleshooting in accessing and leveraging learning resources. The LMS Administrator supports team initiatives by participating in ideation, quality assurance testing, webinar production, and process improvements.

**Key Activities**

The key activities for this position will include, but are not limited to, the following:

- Day-to-day administration of Chartwell’s learning management systems, including
- creating courses and programs on the system based
- publishing, testing, and archiving digital learning materials on the LMS and/or SharePoint site
- troubleshooting and resolving issues related to LMS functionality and access to course content
- reporting and regular data/metrics management related to the LMS
- LMS super administer functions, including:

- providing system training to new residence administrators
- contributing to system configurations and upgrades
- creating and maintaining technical procedures related to the LMS
- building strong relationships with LMS vendors
- Support for the efficient activity of the Learning & Development team, including:

- performing quality assurance reviews on learning materials during the design process
- supporting virtual instructor-led sessions by acting as producer for online events
- Continuous improvement, including:

- proactively identifying and communicating opportunities for process and quality improvements
- actively collaborating with other team members on best practices, and creative and innovative ideas

**Education**
- Post-secondary degree from a recognized institution in education or a related field preferred.
- Adult education diploma, certificate or degree, or equivalent demonstrated experience

**Experience**
- Minimum 3 years LMS or HRIS administration
- Previous experience as part of a workplace learning team
- Previous experience producing webinars and web-based events
- Previous industry experience is preferred
- Previous project management experience is preferred

**Skills and Abilities**
- Excellent oral and written communication skills
- Strong organization, project management, and analytical skills
- Proficiency with Microsoft 365 and Webex
- Ability to work autonomously and make sound decisions in an environment with multiple deadlines and changing priorities
- Open minded and solution oriented with a proven track record for delivering results
- Provide exceptional service by being responsive, collaborative and aware of business partner challenges/needs

**Special Requirements**:

- Able to communicate and adhere to Chartwell’s vision, mission, and values
- Experience with new LMS implementations is a plus
- Fluently bilingual in spoken and written English and French is preferred but not required
- Previous experience with Articulate 360 (Storyline, Replay, Rise) is a plus
- Experience producing Webex sessions is a plus
- The ability to participate in travel up to 10%
- A valid provincial driver’s license and access to a vehicle
- The satisfactory outcome of a professional reference check and a criminal record check