Executive Housekeeper

1 day ago

Edmonton, Canada Sawridge Inn & Conference Centre Full time

***:
The Executive Housekeeper is responsible for the management and coordination of all housekeeping operations with the goal of meeting or exceeding Sawridge standards and ensuring maximum guest satisfaction is achieved at all times.

**KEY DUTIES AND RESPONSIBILITIES**:

- Coordinate, supervise and schedule work activities of housekeeping staff including supervisors, room attendants, custodians and laundry attendants
- Ensure accuracy and consistent completion of all administrative responsibilities: room/work assignments, scheduling, inventories, purchasing, payroll, preparing and filing reports
- Hiring, training or arranging for training, performance assessments including commendations or corrective actions of all Housekeeping employees
- Conduct and coordinate inspections of guest rooms, public and back areas and laundry room to ensure high standards of cleanliness and maintenance of hotel property
- Initiate and maintain quality controls and productivity levels throughout housekeeping department including laundry and custodial
- Plan and coordinate extra cleaning and seasonal projects: mattress rotation, carpet shampoo, laundering of draperies etc.
- Responsible for scheduling and/or coordinating contractors to conduct deep cleaning and maintenance of facilities and laundry equipment
- Facilitate communications with guests, housekeeping staff and other hotel departments, particularly front office and maintenance departments
- Maintain good business relationships with suppliers
- Address guest complaints in a timely and professional manner
- Maintain safe working conditions by attending to or reporting work hazards to appropriate authority
- Administration of Lost & Found
- Ensure departmental compliance with Sawridge Health and Safety program: arrange for specialized training for all housekeeping department staff
- Assist with preparation of housekeeping budget
- Enforce financial controls for labour and operational expenses
- Assist housekeeping staff with all hands on duties as needed

**SKILLS / EDUCATION REQUIRED**:

- High School or college education
- Minimum 2 years Supervisory or junior management experience
- Applied expertise and/or working knowledge in hotel operations preferably in housekeeping
- Must have the ability to establish and maintain effective work relationships, communicate effectively with staff and management, analyze and resolve problems, use independent judgment, and deal successfully with public.
- Must have effective time management and organizational skills to meet tight deadlines
- Must have working knowledge of Alberta Employment Standards and Human Rights legislation
- Must have working knowledge of OHS standards
- Capable of working in a physically and mentally demanding environment
- Flexible availability: days, evenings, weekends, holidays, on call

Schedule:

- 8 hour shift
- Day shift
- Evenings
- Holidays
- Weekend availability

Work Location: One location

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