In-home Warranty Technician

3 days ago

Ottawa, Canada Richcraft Full time

**Who We Are**:
Richcraft Homes is a renowned, successful Ottawa Real Estate Corporation with more than a 40-year history in home, low and high-rise construction, land acquisition and development, multiple joint venture projects, and residential and commercial income property management.

Richcraft’s purpose is to provide a distinctive, sought after product that delivers value and award-winning designs, with a commitment to customer satisfaction that surpasses every expectation. At Richcraft, we are purpose-inspired, detail oriented and driven.

**The Role**:
It is the responsibility of the IHWT to preserve the Richcraft Customer Care standard by performing daily job duties and responsibilities to ensure the best possible Customer Service practices.

**In This Role, You Will**:

- Reaching out to vendors to ensure attendance on scheduled service dates.
- Coordination of service calls with vendors on scheduled service dates.
- Communication with the CSS and CSR providing updates on the service files daily and maintain records.
- Follow up reports documenting incomplete work and incidentals.
- Ensuring completed service orders are signed as completed (Richcraft service and vendors).
- Ensuring proper tools and materials are brought for the completion of scheduled service calls.
- Addressing pre-occupancy & post possession homeowner concerns.
- Conducting visual inspections of warranty issues.
- Performing hands-on repairs.
- Scheduling additional services with sub-trades.
- All other duties as required.

**What You Bring**:

- 3 years of experience in residential construction.
- Possess your own tools.
- Experience with Tarion Warranty program.
- Excellent organizational skills, time management, and attention to detail.
- Ability to work independently and unsupervised.
- Good interpersonal skills required, including being a team player.
- Excellent written & verbal communication skills.
- A valid driver’s license and vehicle is required.

**What we Offer**:
We are committed to the professional growth, development, and long-term career excellence of our employees. In return for your hard work and dedication, you will be rewarded with a competitive salary and a full range of benefits including:

- Generous health and dental plan
- Group retirement planning with company match
- Long-term employment
- Opportunities for growth

**How to Apply**:
We invite enthusiastic and qualified applicants to submit their resumes

We sincerely thank all applicants for their interest, however, please note that only those selected for an interview will be contacted.

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- Monday to Friday
- On call

Work Location: In person

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