Leasing and Marketing Assistant

**Company Overview**

Origin at Longwood is a leading Active Lifestyle Community. We are dedicated to creating a vibrant and engaging environment for seniors, offering premier amenities and services designed for aging-in-place.
**Summary**

**Responsibilities**

**Leasing & Sales Administration**
- Monitor and maintain the rent roll to ensure accuracy and completeness.
- Track suite availability, new leases, terminations, waitlist deposits, and refurbishment schedules.
- Keep resident check-in records current for all care levels.
- Prepare and organize sales packages for tours, events, and prospective residents.
- Provide guided tours of the community to prospective residents and their families.
- Guide leads from first contact through to move-in, ensuring a smooth and professional experience.
- Collect and process deposits; maintain detailed records of all transactions and documentation.
- Prepare and finalize lease agreements and all accompanying schedules, ensuring accuracy and adherence to procedure.
- Coordinate and schedule assessments with the General Manager and/or Director of Care.
- Manage trial stay bookings and ensure all associated billing and suite readiness steps are completed.

**Move-In, Move-Out, and Suite Management**
- Prepare and distribute move-in packages, track forms, and ensure full completion and return.
- Create and maintain community member folders and lead folders for both digital and physical records.
- Organize and manage parking and storage allocations, ensuring accurate billing and tracking.
- Schedule and coordinate all move-ins and move-outs, including elevator bookings, movers, and staff communication.
- Complete Schedule C walk-throughs for move-ins and move-outs.
- Ensure community members receive all necessary keys, fobs, and access items upon move-in.
- Assist with resident orientation, ensuring each new member feels welcomed and informed.
- Collect and track move-in, move-out, and internal move surveys, ensuring completion and filing.
- Coordinate suite refurbishments with trades, maintenance, and housekeeping to ensure suites are ready for occupancy on schedule.
- Maintain an inventory of refurbishment supplies such as flooring, paint, and baseboards.
- Complete billing forms for all lease-related activities, including final billing for move-outs.
- Communicate move-in/out details to relevant departments (Health, Administration, Housekeeping, etc.).
- Promote and sell Companion Services to the public and to all inbound occupancy leads; identify cross-sell opportunities to Origin at Home.

**Marketing & Community Engagement**
- Plan, schedule, and pre-program all social media posts (up to five per week) in advance, ensuring consistent brand presence—including scheduling during vacations or absences.
- Assist with the creation, editing, and posting of marketing content, including photos, stories, and event highlights.
- Distribute posters, flyers, and other marketing materials within the community and to local businesses and organizations.
- Represent Origin at trade shows, community fairs, and outreach events—including operating a booth independently when required, even outside regular business hours.
- Assist with the organization and setup of marketing events, open houses, and community initiatives.
- Maintain and update digital listings (e.g., Google Business, retirement directories, local community boards).
- Capture and organize community member photos and event images for marketing and internal use.
- Support the marketing team with monthly analytics reporting, tracking inquiries, tours, and social engagement metrics.
- Contribute ideas for seasonal campaigns, storytelling, and marketing content that reflects community life and Origin’s philosophy.
- Assist with branding consistency across all materials—ensuring signage, print pieces, and digital content follow Origin standards.
- Provide general administrative and creative support to the Marketing and Sales team as required.

**Resident & Community Relations**
- Maintain positive relationships with residents, families, and team members.
- Support referral programs by ensuring proper follow-up and documentation.
- Be an ambassador of Origin’s brand and core philosophy—inspiring a culture of choice, community, and well-being.
- Provide excellent customer service and uphold the highest standards of confidentiality and professionalism.

**Qualifications**
- Previous experience in leasing, sales, marketing, or hospitality; experience in senior living or health care an asset.
- Strong written and verbal communication skills.
- Proficient in Microsoft Office and comfortable using CRM, social media platforms, and scheduling tools (e.g., Meta Business Suite, Canva, or ActiveDemand).
- Highly organized with exceptional attention to detail.

Ability to multitask and adapt in a fast-paced, resident-focused environment

Pay: $29.40 per hour

Expected hours: 37.5 per week

**Benefits**:

- Dental care
- Disability insurance