Technical Specialist

At Rogers, the entrepreneurial spirit is part of our DNA. Our Rogers Business teams help foster and grow the Canadian economy by supporting businesses of all sizes. From small to large-scale enterprises, our teams help deliver innovative technology, network services, and a suite of solutions to help them succeed. We offer Canada’s largest and most reliable 5G network for our customers and are proud leaders in wireless private networking and IoT We continuously expand and evolve our networks, invest in new technology capabilities, and invest in our people to serve our business customers and their communities.

Come play a key role in driving the future of business innovation in Canada. We are looking for team members with a passion for delivering industry-leading value to customers and supporting businesses in the communities where we live and work.

Are you up for the challenge? If so, consider the following opportunity:
Unified Communications, a division of Rogers for Business, performs end-to-end engineering, operation, and management of the Unified Communications network and platform. Our team is actively expanding, and we are in search of highly motivated individuals with a strong interest in the evolution of voice technology.

The Rogers for Business Unified Communications offering is rapidly growing with a comprehensive suite of next-generation IP Voice Services to offer to the Canadian SME and Enterprise market segments. We are looking for a SIP Implementation Specialist to join the Unified Communications Provisioning and Implementation Team.

**What you will do**:

- Own and investigate customer reported serfvice incidents, supporting the overall support of the Rogers for Business product line
- Play a key role in escalations and interactions with other Rogers telephony support groups
- Work with the Clients to gather information and recreate problem scenarios
- Work with third partiy on behalf of the customer to explain and resolve problems
- Plan and manage conference calls between required parties and escalate as needed

**What you will bring**:

- Knowledge of Voice over IP, SIP Trunking, TDM telephony, IP networking
- Service ticket entry and management experience
- Agility and responsiveness when faced with unforeseen issues
- Strong and confident communication skills with both customers, peers, and managers
- Excellent organization and attention to detail
- Outstanding IT troubleshooting practices

**Required experience**:

- Experience of TDM telephony
- ISDN tracing
- ISUP signaling
- PRI fundamentals
- Experience with SIP Tracing
- Knowledge of the major SIP RFC’s
- Understanding the components of a SIP URI
- Familiarity with common SIP flow (early media, delayed ack, codec negotiation, etc)
- Troubleshooting specific SIP error responses (486, 480, 500, 503, 603, etc)
- SIP endpoints
- IP-PBXs (Cisco, Avaya, Sangoma, Mitel)
- IP Phones (Polycom, Yealink, Cisco, Mitel)
- IP Soft Clients (Bria, Zoiper)
- Networking
- Understand the OSI networking model
- Distinguish media vs signalling in VoIP telephony
- Capture and analyze packets

Schedule: Full time
Shift: Evening
Length of Contract: Not Applicable (Regular Position)
Work Location: 95 Topflight Drive(4210), Mississauga, ON
Travel Requirements: None
Posting Category/Function: Marketing & Product Management
Requisition ID: 276094

Together, we'll make more possible, and these six shared values guide and define our work:

- Our people are at the heart of our success
- Our customers come first. They inspire everything we do
- We do what’s right, each and every day
- We believe in the power of new ideas
- We work as one team, with one vision
- We give back to our communities and protect our environment

Posting Notes: Corporate