Digital Communications Manager

**CURRENT OPPORTUNITIES**

**THE PLACE**:
Ours is an engaged and creative team of over 40. We’re dedicated to teamwork and collaboration, which means this isn’t your typical nine-to-five culture. Our workload fluctuates throughout the year, and sometimes we are very busy. But we also make time for team activities, rooftop barbecues and other celebratory get-togethers.

**Business Development and Marketing Manager**:
**THE ROLE**:
**THE DAY-TO-DAY**:

- Establishing and implementing a marketing strategy that promotes awareness of our core service offerings and grows our sales funnel
- Tracking monthly sales and ensuring that quarterly targets are achieved, including updating and pivoting marketing techniques (as needed)
- Proactively searching, evaluating, developing and managing all RFP, RFQ and RFI inquiries
- Maintaining our CRM system to ensure leads are properly documented and kept up-to-date
- Monitoring the competitive landscape and ensuring the continued relevance of Work Design
- Creating and maintaining sales and marketing collateral to ensure that services and examples are up-to-date and relevant
- Identifying and attending key networking events, conferences or partnership opportunities to promote awareness
- Creating a smooth onboarding process for new clients and project teams, as well as following up with all new clients at the end of their first project to ensure satisfaction and improvement (if needed)

**THE IDEAL CANDIDATE**:

- Bachelor’s degree or equivalent in marketing, communications or a related field
- 3-5 years’ experience managing business development and marketing in professional services
- Excellent written and verbal communication skills
- General understanding of corporate disclosure requirements, brand identity development and the digital ecosystem as they pertain to corporate communications
- Experience working within a creative environment (bonus)

**WHAT ELSE YOU BRING TO THE TABLE**:

- A self-starter attitude
- A genuine passion for sales, client service and corporate communications
- Ability to identify key decision makers, critical information and when to escalate
- An eye for detail, an appreciation of process and an aversion to cookie-cutter solutions
- Outstanding organization, research, planning, project management and time management skills

**ARE THERE ADDITIONAL EXPECTATIONS?**:
While our current working environment is considered “flexible,” this role may require limited days in the studio and/or client travel.

As a member of the account team, you will be expected to make a meaningful contribution to the overall success of the agency. We expect you will find opportunities to deliver increased value and leading-edge excellence for clients, while creating a platform for your colleagues to learn and to do their best work.

All Works Design colleagues must adhere to our policies and procedures and embody the company’s values: _principled, curious, inclusive, perspective-taking_ and _fun_

**TOTAL COMPENSATION**:

- Base salary: $75,000 - $95,000
- Vacation and PTO days
- Comprehensive health benefits
- Learning and development fund
- Flexible work environment
- Seasonal office closures (in addition to statutory holidays)
- Fun Squad social events throughout the year

**Digital Communications Manager**:
**THE ROLE**:
**THE DAY-TO-DAY**:

- Developing digital communication strategies and content calendars that crossover multiple touchpoints (including social platforms) and align with overall marketing and communication objectives (this includes support in establishing baselines and key performance indicators)
- Writing both short
- Monitor and respond to comments across platforms, escalating when required
- Curate engaging content for various social media platforms (e.g., LinkedIn, X, Facebook, Instagram)
- Auditing digital platforms and identifying gaps and opportunities based on analytics and industry best practices
- Review analytics regularly to ensure key objectives are being met and provide recommendations on opportunities
- Perform functional and content audits of online communications as required
- Contribute to the successful integration and onboarding of new team members
- Help evolve processes and tools to ensure that work is being done efficiently and in a way that maximizes value

**THE IDEAL CANDIDATE**:

- Degree or diploma in advertising, English, marketing, communications or another relevant field
- Minimum 3 years experience with social media marketing, digital content development or digital strategy development
- Familiarity with social listening and a working knowledge of Facebook (Business Suite), LinkedIn, X, Instagram, YouTube and Vimeo
- Experience with social media management tools (e.g., Sprout Social, HootSuite, Sprinklr)
- Experience with analyzing and drawing conclusions from analytics using both social media platforms' native insights and other data insight tools (e.g., Google Analytics)

**WHAT ELSE YOU BRING TO THE TABLE**:

- Commitme