Quality Manager

**TRIGO Global Quality Solutions is seeking to fill a Quality Manager position in Ingersoll ON.**

**Overall Purpose**

The Quality Manager is responsible for ensuring a company's policies and procedures comply with regulatory and ethical standards. Quality Manager will perform regular audits, implement company policies, and design control systems.

The Quality Manager will perform duties at the professional level in some or all of the following functional areas: quality operating system functions, ISO/IATF/AS Technical Specification, employee relations, training, etc. Maintain proper company documentation. Must be sensitive to company needs, employee goodwill, requirements/goodwill, and industry standards.

**May Report to**

General Manager/Director of Operations

**Responsibilities**

**Client relationship & Business development**
- Works with support and site teams to standardize and refine existing processes
- Interface with customers for specific quality needs
- Assists support and site teams on specific customer needs and expectations
- Works directly with teams and customers on non-conformance issues
- Assists in maintaining Customer-mandated safety and insurance requirements
- Assists sites and departments in the creation of procedures and work instructions
- Assists region/site with quality related question or issues
- Manage schedules and performs internal audits
- Supports Corrective Action investigation and documentation
- Supports Continuous Improvement projects
- Prepares and chairs Health & Safety Committee meetings
- Analyzes company Health & Safety data
- Assists Health & Safety Committee in reviewing policies and standards
- Complies with local and company Health & Safety legislation, laws, and policies
- Creates and updates core quality system documentation, procedures and work standards
- Establishes and develops Management Reviews
- Assists company in compliance management
- Update and manage the QMS files in the company portal
- Communicates with site and company Management on audit results
- Assists Management in establishing and reviewing company and operational KPIs and other metrics
- Makes specific recommendations based on quality systems needs and metrics
- Analyzes data collected that support the QMS, Quality Policy and Scope of Business
- Recommends, supports and assists Management in driving quality and process improvements and financial waste reduction
- Updates company portal
- Manage the QSM programs, Lead Auditor Trained
- Creates robust documentation management systems using e-tools
- Pursuit of activities required to achieve and maintain ISO9001 registration
- Create electronic work instructions and navigate company websites and portals

**Other**
- Any other duties as assigned

**Knowledge, skills, abilities**

**Hard Skills**
- Proficiency in English
- Familiarity of the Windows PC and browser environments
- Strong knowledge of LEAN practices, AutoCAD and 8D
- Six Sigma methodology a bonus
- Ability to read and understand blueprints
- Work Instruction Writing
- Corrective Action Writing
- Leadership skills to conduct workshops and drive continuous improvement
- Excellent problem-solving skills
- Ability to work effectively on a team or individually
- Process Oriented
- High-level communication skills
- Technical writing capabilities

**Values and attitudes**

Global team spirit
- Team player
- Caring for people
- Open-minded

Excellence
- Reactive
- Resilient to pressure
- Rigorous

Customer focus
- Client oriented
- Reliable & trustworthy
- Flexible

Initiative
- Autonomous
- Innovative
- Daring

**Work experience**

Overall recommendations
- Experience in warehouse operations
- sorting, inspection, packaging and shipping (inbound and outbound)
- Strong communication skills
- written, computer, verbal
- Expert MS Office software
- Outlook, PowerPoint, Excel, Word
- Familiarity with automotive supplier requirements
- ISO/TS 16949, 9001 & IATF Audit experience and / or training
- Efficient time management / multi-tasking / team working skills in a high pressure environment
- Experience with problem solving, statistical, and analytical skills.
- Experience leading and managing employees / teams.
- Experience in Quality Operations
- SQE certification is a plus

**Education background**

Overall recommendations
- Associate's degree or greater in business management, engineering, or a related field is helpful

**About TRIGO Global Quality Solutions**

Founded in 1997, TRIGO is a multinational company providing operational Quality Management solutions for the manufacturing sector, especially in the automotive and aerospace industries. With a team of more than ten thousand professionals present in 20+ countries across 4 continents, TRIGO offers a comprehensive portfolio of Quality Assurance services ranging from inspection to expert auditing, consulting and training.

The unrivaled expertise, industrial mindset and extensive global footprint that TRIGO has built up over the