Hospitality Associate

**Hospitality Associate**:
Job Posting

Fort Edmonton Management Company (FEMCo), the organization that operates Fort Edmonton Park, is looking for a savvy Hospitality Associate. It’s an exciting time at Fort Edmonton Park as work on the strategy to become the premier cultural tourism attraction in Western Canada continues, and the attraction opens for another season following $165M in enhancements.

The Hospitality Associate will be responsible for greeting guests, responding to guest inquiries, providing directions, assisting with hotel functions, assisting with food and beverage preparation and at times with food and beverage service. The Hospitality Associate must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Other duties include but are not limited to, setting venues, product and equipment delivery, cash handling, bar service, room cleaning and assisting with guest tours onsite. The Hospitality Associate must have the ability to multitask, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.

**Responsibilities**:

- As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions- Provide a high level of service within all areas of the Hospitality Department, areas may include but are not limited to: banquets, a la carte dining, fast food concessions, and/or special events as required;- Greet guests with a smile and answer their questions as required;- Operate and reconcile point of sale systems efficiently and accurately;- Process payment in cash, credit, and debit efficiently accurately;- Assist with hotel functions, including but limited to: front desk and/or night clerk responsibilities, housekeeping of hotel rooms, assisting with luggage transportation, and greeting guests;- Manage and resolve all guest complaints in a professional and courteous manner;- Perform opening/closing duties in food & beverage areas;- Assist with venue setup, teardown and general cleanliness of all food and beverage areas;- Assist in preparation and service of food and beverage menu items;- Provide guidance and assistance to guests during site tours and photography bookings;- Coordinate maintenance work with Hospitality Management and Operations Department;- Maintain safe, clean and presentable venue, work, and front of house spaces;- Observe and report any unusual occurrences and/or security issues to the Hospitality Management and/or Supervisor(s);- Provide information to staff and/or clients about special activities;- Develop and promote a deep understanding of Fort Edmonton Park, it’s programs and services;- Actively participate in problem resolution;- Work in partnership with other Fort Edmonton Park departments to quickly and efficiently resolve guest and/or employee concerns;- Consistently practice guest and associate safety, upholding FEMCo's health and safety policy;- Document and report all safety incidents in a timely manner;- Maintain confidentiality of proprietary information including guest privacy and security;- Off season this position is required to perform activities such as banquet service, sales assistance, administration, etc. as required;

Qualifications:
- High School Diploma, G.E.D. or equivalent;- Minimum 1 year of experience in a customer service role preferred;- Well organized and able to multi task priorities, sometimes in ambiguous situations;- Passion for providing excellent customer service;- Experience with Micros software is an asset;- Strong conflict resolution, negotiation, and objection handling skills;- Able to respond quickly in a dynamic and changing environment;
- Ability to work alone and as part of a team.

Other Details:
- Open availability for any shift, 7 days per week, including evenings, weekends, and holidays is required; Evening and night time availability is required- Alternate or extended shift hours and/or overtime may be required for this position on an occasional basis, primarily during the Park’s operational summer season- Must arrange own transportation as the Park often operates outside of regular public transit hours;- Moderately physically demanding to sedentary position;- Primarily an office and indoor position with occasional outdoor work, in all weather conditions with frequent walking, standing; moderate climbing up and down stairs and walking across distances between buildings; bending, crouching, pushing and pulling with occasional lifting at or below waist height up to 15lbs;- May be exposed to chemicals, smells, elements, noise, temperature etc.;- Required to wear appropriate PPE such as closed toed shoes, gloves, masks, safety vest etc.;- Exposure to or in contact with common allergens such as but not limited to hay, straw, fur, pollen, dust, peanuts/nuts, bee/wasp stings while on site;- Working in a busy office environment with frequent in